I hired TCA out of Medina office because I had a total knee replacement. I could barely walk 3 weeks after surgery.
I wouldn't say the house was dirty. Simply dust, vacuum, mop floors. First the owner came out to assess my needs. He was full of fancy paperwork, guarantees, and my customer responsibilities.
I more than held up my end of the bargain. There was not one piece of clutter in my home. I cancelled a physical therapy appointment to be home if they had questions. The company owner sent 2 teenage girls, who were delightful, but he forgot to train them.
The equipment they had was disgusting. Reused in every house they cleaned. A mop that wasn't just dirty, it was black. An ancient vacuum with a full, dirty bag.
It took them 10 minutes to get it to turn on, then it blew brown dirt clouds out. They did not dust anything. They damp mopped kitchen floor with plain water, going around table and chairs. Vacuumed just traffic areas so fast it didn't pick anything up.
I can't describe this- except to say my house was totally dirty when they left and full of other people's germs because they used filthy equipment. My complaint is with the owner of the company. I didn't fault 2 kids that hadn't been trained. The owner falsely advertised their equipment and methods.
The Satisfaction Guarantee was false. I paid $117 for a dirty house. I called and reported my complaint to a woman who did not identify herself. The owner did not call me.
He did not come out and do a walk through. He did not refund my money. He mailed me a two sentence letter insulting ME! Really?!
He doesn't even know me! It simply said, good luck finding a service that can "meet your expectations"! ARE YOU KIDDING ME??!! For $117 , I wanted my tables dusted and the floor cleaned.
That's high expectations for a cleaning company?
Well Rick, I wouldn't want to eat at your house! Don't Ever Try This Company!!!!!!
Review about: The Cleaning Authority Cleaning Service.
Monetary Loss: $117.