Not resolved
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money

This franchisee told me what I wanted to hear to get me to sign up with their service.After repeated training by MYSELF on how to treat the items in my home, his team damaged something and he refused to reimburse us, even called me a liar even when I saw his maid cause the damage and tried to stop her.

I sent him photos and when I called to discuss he yelled at me and was so unprofessional and mean I was shaking when I hung up with him. I've never been spoken to in this manner by someone I was paying to do a job. We paid more for a less clean house (left trash in trashcans, neglected to dust areas, left their half-drunk water bottles on my kitchen counter, kitchen counters and sink area never wiped down, etc.), plus we have hundreds in damage we will now have to pay for. And don't think you can complain to anyone.

The franchisee is their own boss, the Corporate office is practically impossible to contact and when you do, they promise to call you to discuss and never do. They protect their franchisees and the customer is left with no recourse other than small claims court and leaving bad reviews like this to warn others.

Other minor complaints: there is supposed to be an English speaker in every crew - wasn't!

They would break minor things, not tell you about it, and throw them away before you realized it.When a supervisor came to inspect damage she only spoke Spanish to the maids, which was very disrespectful as I had no idea what she was saying about me.

This person wrote the review because of bad quality at The Cleaning Authority. Reviewer claimed that he or she wants The Cleaning Authority to read this review and look into the issue (if any).

The most disappointing in user's experience was poor quality of work, poor customer service and damage. If you have a chance, please contact him/ her to briefly discuss his/ her negative experience with the company.

Also, this reviewer considered the following company: Molly Maid. We collected other reviews about products and/or services offered by The Cleaning Authority and the cleaning authority house cleaning service for you to read. This information may help you with your purchase decision.

Had an Experience with The Cleaning Authority?

Write a review


Terms of Service
Post Comment

You May Also Like

Molly Maid - House Cleaning Service Review from Fallbrook, California Molly Maid "I have tried to rectify the issue with this company twice. they sent somebody out to do a deep cleaning twice. I am in shock their definition of clean mike..." Read more The Cleaning Authority - Not only was the clean sub par, they damaged my property! The Cleaning Authority "I was initially encouraged hiring this company after hiring an independent housekeeper didn't work out. I work two jobs and am often out of the house 18 hours a..." Read more The Cleaning Authority - Initial Cleaning The Cleaning Authority "Here's the kitchen-I think the scam is on these initial cleanings which are expensive. The kitchen wasn't cleaned- nothing moved on the counters, backsplash ignored-bedroom dust ignored. Never again--just cancelled...." Read more Credit Card Scam Tidy "In 2016, I had been working at as a subcontractor doing flyer distribution services in Atlanta GA. They robbed the main distribution company based in Florida of $118,000.00 doing..." Read more Waffle House - Egregious service by WH employees to a 30 yr service veteran Waffle House "On or about, 9/22/2017, between 4-5pm, I visited the Georgia State University Waffle House located at 100 Piedmont Ave SE, Atlanta GA 30303. Upon visiting the store, I noticed an..." Read more American Red Cross - Hurricane Relief Lies from the Red Cross American Red Cross "In August 2017 , Southern Texas was hit with Hurricane Harvey. While this hurricane did not produce high winds , it did , drop tremendous amounts of rain that buried..." Read more Tophatter - BUYER BEWARE!!! ACTUALLY, JUST STAY AWAY!!! Tophatter "STAY FAR, FAR AWAY FROM THIS COMPANY!! I was excited when I first found it, and ordered 30+ things in the first week! As they came in, there was something..." Read more Fanatics - Terrible Terrible store Fanatics "Please do not buy from Fanatics, Fans Edge, or College Football store. (all the same place) I bought 3 shirts from Fanatics, took forever to get them, and when I..." Read more