I've used The Cleaning Authority for about a year. The "rotation system" is such a joke.. just a selling technique to get you hooked. There have been several times where the rooms "on rotation" were left so dirty, I 'd have to clean them myself after they leave. They cut corners every time and are in and out of my 2800 sq. ft home in just over an hour! They are always showing up with different people. The "quality checks" are pointless - the lady shows up after 20 minutes of them starting and just checks whatever they've already cleaned then leaves a couple minutes later.
The girls do not know how to clean thoroughly at all. Almost every time after they leave, I find so much hair on the bathroom floors, not to mention dirt, sand, and grime still on our kitchen and laundry room floors which were are never vacuumed properly. Several things go uncleaned each and every time. They don't clean cobwebs or anything higher than their arm's reach. They are not very accomodating if you request another team either.
One girl would leave the house 10 minutes before the other girl every time just so she could smoke her cigarette and throw the butt onto our lawn or driveway as if no one would notice. On several occasions, I'd hear her yelling and cursing her way to the car from our front door, complaining about work politics, etc. My house would wreak of cigarrete smoke from that one girl who is supposedly "green cleaning" our home. Who wants that when you have a baby and toddler at home?
I have never felt so ripped off for any service before.
Review about: The Cleaning Authority Cleaning Service.