The Cleaning Authority - WAITING ALL DAY FOR UR 1HR TIME SLOT.. NEVER A COURTASY CALL TO LET U KNOW THEY WILL BE LATE..ALL U DO IS WAIT.. WHEN U DO CALL THE OFFICE U R TOLD THA THEY SHOULD BE THERE W/IN THE NEXT 1-2 HRS.. OF
I HAVE ONLY USED THE SERVICE FOR 3MO ...TWICE A MONTH..
THEY WERE ON TIME ONCE.. THE OTHER TIMES I WAITED THE HR OF MY SLOT & THEN WAITED AT LEAST ANOTHER 1/2 HR BEFORE CALLING THE OFFICE... TO BE TOLD THEY WOULD BE HERE ANYWHERE FROM 1/2 - 11/2 HRS MORE....WHICH BY THEN I HAD THINGS TO DO SINCE IT WAS NOW 3:30..WAS 24HR. LATER BEFORE ANYONE CALLED O RESCHEDULE & THE NEXT DAY WHEN I CALLED & SPOKE TO THE OWNER STEVEN HE TOLD ME HE WAS SORRY BUT THEY WERE JUST REALLY BUSY & EVERYONE WAS NIN THE FIELD WKING...
HE WAS HAVING PERSONNEL PROBS.... SORRY HE SAYS... I HAD ALSO SPOKEN TO HIM 2 DAYS EARLIER TO GIVE HIM NAME & # OF NEW CLIENT & HE WAS GOING TO JUMP RIGHT ON IT....... 2 DAYS LATER NO CALL..
NO PERSONNEL PROBS.....
MGT & OWNER PROBS...RICHMOND,VA
This person wrote the review because of poor customer service at The Cleaning Authority. Reviewer claimed that he or she wants The Cleaning Authority to read this review and look into the issue (if any).
Author liked the most cleaning staff. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.
Also, this reviewer considered the following company: Molly Maid. We collected other reviews about products and/or services offered by The Cleaning Authority and the cleaning authority owner for you to read. This information may help you with your purchase decision.