Manufacturer: The Cleaning Authority Category: Cleaning Service Clear all filters (23 of 23 reviews match)
filters
manufacturer:
seller:
Show
state:
Show
city:
Show
category:
I just fired them. I have had them cleaning for me since November. I gave them several opportunities to get it right as the owner said he could not find good help. I am done. My house isn't really any more clean than whe. I left this morning. Twice they gave me a discount and I felt badly for the. Not anymore. I work for my money and am done giving it away. .
Read more
Anonymous

Anonymous What was the termination fee? We want to cancel them too

We paid more for a less clean house (left trash in trashcans, neglected to dust areas, left their half-drunk water bottles on my kitchen counter, kitchen counters and sink area never wiped down, etc.), plus we have hundreds in damage we will now have to pay for. And don't think you can complain to anyone. The franchisee is their own boss, the Corporate office is practically impossible to contact and when you do, they promise to call you to...
Read more
1.0
I didn't like
  • Poor quality of work
  • Poor customer service
  • Damage
#841360
They have scuffed all of the feet of every chair and table, chipped the paint on the walls, left lights on repeatedly, toilets running, doors that were open closed and closed open, pictures tilted and carpets askew. All this without an actual deep cleaning. At least if the carpets were adequately vacuumed of the dusting done well, it might be a consolation. Instead, it is like a home invasion without the robbery. If you are thinking of using them in West Linn, Oregon and you want your house...
Read more
1.5
I liked
  • Low cost
I didn't like
  • Sloppy work
  • Poor quality of cleaning
#841108
I HAD THEM COME AND DO THE BARE MINIMUM OF CLEANING IN MY HOME, TO SEE IF THEY WERE WHAT I WOULD HIRE FOR OTHER JOBS.THEY FAILED!!! THEY DID NOT CLEAN AS THEY STATED THEY WOULD, THEY JUST HIT THE HIGH SPOTS THAT WOULD BE NOTICED. THEY BROKE LIGHTS, DID NOT CLEAN THE SHOWERS GOOD ENOUGH, SCRUBED THE FINISH OFF A BRAND NEW TOILET SEAT, ETC. MOST OF ALL THEY ONLY SPOKE SPANISH, AND COULD NOT COMMUNICATE WITH ME, IN ENGLISH. I COMPLAINED AND WAS...
Read more
And, above all, their office Manager Debbie, is the most rude and unprofessional person I have had to deal with. Cleaning Authority will not return calls for at least 3 days to 1 week after you leave a message. They also leave messages indicating some horrible situation occurred while cleaning your house, and IT'S NOT EVEN OUR HOUSE THEY'RE TALKING ABOUT, (all while we were on vacation). We were just a little upset. I highly recommend going...
Read more
rollo2016

rollo2016 Perhaps it hasn't occurred to you that you can clean your house yourself. Cheaper and it's really not that much work, tho it does take time away from texting, watching movies,...

Anonymous

Anonymous This is the Charleston SC Cleaning Authority, not Shellpoint as noted in header.

Rude treatment by management is the reason we will not have The Cleaning Authority back. My mother had them in to do an initial clean "clean A" which is support to be a deep clean. For $110 the larger bathroom was left essentially uncleaned as were half the items to be dusted or wiped in the living room. I actually saw one of the staff members standing doing nothing (in a reflection ) as his team member cleaned the other bathroom. After this I...
Read more
We hired the Bluffton/Hilton Head,SC The Cleaning Authority in late 2015. 'Rick', the owner inspected areas we wanted cleaned. He had ample opportunity to see amount of wood floors involved. He gave me a price and we agreed to a twice monthly cleaning of the down stairs . We also discussed our upcoming 5 wk. vacation and Rick agreed it was no problem to suspend service for that time. The first 2 cleanings, (which were at a higher rate & I...
Read more
4.1
I liked
  • Quality of cleaning
I didn't like
  • Unqualified price increase
#831766
I called 800 number to make appointment for someone to come out look house over, give me estimate on cost of cleaning my house. Steven made an appointment a week or so later.. I waited two hours and no one showed up. About2-3 hours later a lady called to verify my appointment for the NEXT DAY. Her calendar said she was right. My written appointment said I was right. I was not a happy camper, and let her know in a hurry, her company would not...
Read more
On Tuesday, Nov. 3, Carmen and Zachi, employees of the cleaning authority entered my home to perform a general house cleaning. Carmen used an applicator that was incorrect to clean my refrigerator, she scratched and ruined the refrigerator. Brent the owner came next day to inspect and blamed me for the scratched refused to repair, refused to take any responsibility for his employees or his company. I explained to Brent I am not looking for a new...
Read more
Anonymous

Anonymous We work very hard to provide excellent cleaning and customer service and if we ever damage anything we take care of it. In this case, however, there were too many pieces that ...

Anonymous

Anonymous The cleaning authority co. In palm harbor florida still won't take any responsibility for the damage their employee Carmen caused to my Samsung stainless steel refrigerator. ...

1.0
I didn't like
  • Ruined appliance
  • Poor quality of cleaning
#729080
we had them for 2 appointments ! that was 2 to many. thought we would give them a chance to do the first 2 "deep cleanings" what a joke! cobwebs were on the wall hangings, appliances were not cleaned , we were totally unsatisfied with everything! STAY AWAY! They never sent an inspector out to check on how clean the rooms were, never called or even e-mailed to see why we to them we no longer wanted their services. said that they did a lot of...
Read more