The Cleaning Authority House Cleaning Service Reviews

1.6
(14 reviews)
Product or Service Quality
Price Affordability
Value for money
And, above all, their office Manager Debbie, is the most rude and unprofessional person I have had to deal with. Cleaning Authority will not return calls for at least 3 days to 1 week after you leave a message. They also leave messages indicating some horrible situation occurred while cleaning your house, and IT'S NOT EVEN OUR HOUSE THEY'RE TALKING ABOUT, (all while we were on vacation). We were just a little upset. I highly recommend going...
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rollo2016

rollo2016 Perhaps it hasn't occurred to you that you can clean your house yourself. Cheaper and it's really not that much work, tho it does take time away from texting, watching movies,...

Anonymous

Anonymous This is the Charleston SC Cleaning Authority, not Shellpoint as noted in header.

Rude treatment by management is the reason we will not have The Cleaning Authority back. My mother had them in to do an initial clean "clean A" which is support to be a deep clean. For $110 the larger bathroom was left essentially uncleaned as were half the items to be dusted or wiped in the living room. I actually saw one of the staff members standing doing nothing (in a reflection ) as his team member cleaned the other bathroom. After this I...
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We hired the Bluffton/Hilton Head,SC The Cleaning Authority in late 2015. 'Rick', the owner inspected areas we wanted cleaned. He had ample opportunity to see amount of wood floors involved. He gave me a price and we agreed to a twice monthly cleaning of the down stairs . We also discussed our upcoming 5 wk. vacation and Rick agreed it was no problem to suspend service for that time. The first 2 cleanings, (which were at a higher rate & I...
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4.1
I liked
  • Quality of cleaning
I didn't like
  • Unqualified price increase
#831766
I called 800 number to make appointment for someone to come out look house over, give me estimate on cost of cleaning my house. Steven made an appointment a week or so later.. I waited two hours and no one showed up. About2-3 hours later a lady called to verify my appointment for the NEXT DAY. Her calendar said she was right. My written appointment said I was right. I was not a happy camper, and let her know in a hurry, her company would not...
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On Tuesday, Nov. 3, Carmen and Zachi, employees of the cleaning authority entered my home to perform a general house cleaning. Carmen used an applicator that was incorrect to clean my refrigerator, she scratched and ruined the refrigerator. Brent the owner came next day to inspect and blamed me for the scratched refused to repair, refused to take any responsibility for his employees or his company. I explained to Brent I am not looking for a new...
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Anonymous

Anonymous We work very hard to provide excellent cleaning and customer service and if we ever damage anything we take care of it. In this case, however, there were too many pieces that ...

Anonymous

Anonymous The cleaning authority co. In palm harbor florida still won't take any responsibility for the damage their employee Carmen caused to my Samsung stainless steel refrigerator. ...

1.0
I didn't like
  • Ruined appliance
  • Poor quality of cleaning
#729080
we had them for 2 appointments ! that was 2 to many. thought we would give them a chance to do the first 2 "deep cleanings" what a joke! cobwebs were on the wall hangings, appliances were not cleaned , we were totally unsatisfied with everything! STAY AWAY! They never sent an inspector out to check on how clean the rooms were, never called or even e-mailed to see why we to them we no longer wanted their services. said that they did a lot of...
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I used this service for about a year. Every visit I was disappointed, but just let it go and figured it would get better when they got use to the house. They always had different girls in my home, which I didn't feel comfortable with and complained to the owner about. I don't think they treat their employees well, because they cant keep most of them. One of they young girls didn't speak any English and they used a phone app. to communicate...
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1.3
I didn't like
  • Unprofessional employees
  • Poor quality of cleaning
  • Terrible attitues of cleaners
This is what I did not get from TCA's "1st Clean-Initial A" even though it is listed in their brochure: Tile grout was not scrubbed in the basement bathroom. They did not give extra attention to the shower doors because I could still see build up of soap/water residue. Floors in the kitchen and bathrooms were to be given extra attention but when I saw food stains still on the kitchen floor I got a wet paper towel and wiped the area with the...
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Anonymous

Anonymous If there was years worth of dust in your closet as you said, I can only imagine the condition of the rest of your house.

Anonymous

Anonymous Thank you for your detailed review of your first and only experience with The Cleaning Authority. Based on your honest and detailed review, I will steer clear of this company...

1.0
I didn't like
  • Poor quality of work
#683021