Product: The Cleaning Authority House Cleaning Service Clear all filters (31 of 31 reviews match)
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I used the cleaning authority in Leesburg, VA. I had been using them for several years because they were the cheapest cleaning company around. The last three cleans I had with them, I realized they had started charging me $10 dollars more for every clean and not...
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1.0
Product
The Cleaning Authority House Cleaning Service
I didn't like
  • Attitudes
  • Poor quality of work
  • Unqualified price increase
#898631
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Karen advised she was not making any money on my house. Even thought her assistant manager and she had been at my home weeks before. I asked Karen who was her supervisor and she responded that she does not report to anyone. No where to go with further complaints. ...
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1.8
Product
The Cleaning Authority House Cleaning Service
I liked
  • Cleaning staff
I didn't like
  • Poor customer service
  • Poor quality of work
#888083
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And even worse is that when I cancelled their service and asked how to get my key back, they never responded. So I called - no answer and no response. This is terribly unprofessional, as they have our house key. I almost never write reviews, but this company is...
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1.1
Product
The Cleaning Authority House Cleaning Service
I didn't like
  • Poor customer service
  • Poor quality of work
#870012
Reply to reviews
They cleaned my house for about 2x month for six months. They did a poor job at the details. I could go on. But the final straw was losing my dog. They left knowing he was missing too. Can't get the owner to call me back. And after j left a message to NOT cash my check...
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1.4
The Cleaning Authority Keuka Park, New York
Product
The Cleaning Authority House Cleaning Service
#868272
Reply to reviews
To say the least, there brochures are very misleading. I wish I had checked reviews before hiring them. I am so glad I didn't give anyone a tip.Needless to say, I told them not to come back. I would never recommend this company!! It takes me about 3-4 hours to clean my house...
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1.0
Product
The Cleaning Authority House Cleaning Service
#864081
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This place is a joke, they did not show up on multiple occasions, they never clean well or complete the so-called check sheets.We should have cancelled the device after the first incident but we felt for them because we too are self employed with a small business. From...
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Anonymous
Jackilees

It is a franchise. Every "Cleaning Authority" is different. I believe too many of the owners are in it for the $$$$. Some are really trying to be good. But not enough. Ro...

1.8
Product
The Cleaning Authority House Cleaning Service
I liked
  • Owners
I didn't like
  • Poor service
  • Service
#858135
Reply to reviews
I gave them several opportunities to get it right as the owner said he could not find good help. I am done. My house isn't really any more clean than whe. I left this morning. Twice they gave me a discount and I felt badly for the. Not anymore. I work for my money...
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Anonymous
Anonymous

What was the termination fee? We want to cancel them too

1.2
Product
The Cleaning Authority House Cleaning Service
#842386
Reply to reviews
We paid more for a less clean house (left trash in trashcans, neglected to dust areas, left their half-drunk water bottles on my kitchen counter, kitchen counters and sink area never wiped down, etc.), plus we have hundreds in damage we will now have to pay for. And...
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1.0
Product
The Cleaning Authority House Cleaning Service
I didn't like
  • Poor quality of work
  • Poor customer service
  • Damage
#841360
Reply to reviews
At least if the carpets were adequately vacuumed of the dusting done well, it might be a consolation. Instead, it is like a home invasion without the robbery. If you are thinking of using them in West Linn, Oregon and you want your house and furniture well cared...
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1.5
Product
The Cleaning Authority House Cleaning Service
I liked
  • Low cost
I didn't like
  • Poor quality of cleaning
  • Sloppy work
#841108
Reply to reviews
I HAD THEM COME AND DO THE BARE MINIMUM OF CLEANING IN MY HOME, TO SEE IF THEY WERE WHAT I WOULD HIRE FOR OTHER JOBS.THEY FAILED!!! THEY DID NOT CLEAN AS THEY STATED THEY WOULD, THEY JUST HIT THE HIGH SPOTS THAT WOULD BE NOTICED. THEY BROKE LIGHTS, DID NOT CLEAN THE...
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Product
The Cleaning Authority House Cleaning Service
#834607
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