The Cleaning Authority House Cleaning Service Reviews

1.6
(14 reviews)
Product or Service Quality
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I was initially quite impressed by The Cleaning Authority. A woman came out to look over my house, and went over what would be cleaned; I decided to go with a monthly service. A crew came out for the initial deep clean, which was really quite good. They scheduled the next cleaning, which happened last Monday. It wasn't until after they left that I found they had not cleaned the master bedroom/bathroom. I called TCA right away and left a message,...
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Anonymous

Anonymous Cleaning Authority employees: 20% try hard. 80% are there because they can get nothing else, have poor work ethic, then move on to another dead-end job. Many use drugs. The...

The cleaning job they did at my house was the worst ever. They don't move even small furniture and so much was missed. This was supposed to be a the rough cleaning that cost $300. It was a complete rip off. Save your money and call a reputable company. I called with my complaints and it took 3 days for a call back and it was from an employee not the owner. Their flyer looks great but that's not what you get. .
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Anonymous

Anonymous Par for the course with the Exton fella. I've never known employees to make call backs tho. Don't hire franchises! It should be somebody you know and have verified yoursel...

This is the worst cleaning service we ever had.The girls were terrible cleaners and did not do what we agreed upon with the owner, they broke a nightlight in my elderly father's room and took his plastic bed cover off the bed when they changed linens and never replaced it. They tried to take advantage of my parents and extort them for more money because they are old. I called politely to speak to the owner John to discuss and he was completely...
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I used the cleaning authority in Leesburg, VA. I had been using them for several years because they were the cheapest cleaning company around. The last three cleans I had with them, I realized they had started charging me $10 dollars more for every clean and not cleaning all the areas they were supposed to be. When I contacted Janel and asked her, she said she could not refund the money. I made the payment and told her I no longer wanted my...
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1.0
I didn't like
  • Terrible attitues of cleaners
  • Attitudes
  • Poor quality of work
#898631
Karen advised she was not making any money on my house. Even thought her assistant manager and she had been at my home weeks before. I asked Karen who was her supervisor and she responded that she does not report to anyone. No where to go with further complaints. They praise their position as "Satisfaction Guaranteed" . I think not. The staff themselves are fine, supervisors were great. Management, a total joke to this company. I am a firm...
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1.8
I liked
  • Cleaning staff
I didn't like
  • Poor customer service
  • Poor quality of work
#888083
This place is a joke, they did not show up on multiple occasions, they never clean well or complete the so-called check sheets.We should have cancelled the device after the first incident but we felt for them because we too are self employed with a small business. From the very beginning they did not show up for the initial estimate and when we called in they said we had cancelled the appointment. This was a lie because we took the morning off...
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Anonymous

Anonymous It is a franchise. Every "Cleaning Authority" is different. I believe too many of the owners are in it for the $$$$. Some are really trying to be good. But not enough. Ro...

1.8
I liked
  • Owners
I didn't like
  • Poor service
  • Service
#858135
I just fired them. I have had them cleaning for me since November. I gave them several opportunities to get it right as the owner said he could not find good help. I am done. My house isn't really any more clean than whe. I left this morning. Twice they gave me a discount and I felt badly for the. Not anymore. I work for my money and am done giving it away. .
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Anonymous

Anonymous What was the termination fee? We want to cancel them too

We paid more for a less clean house (left trash in trashcans, neglected to dust areas, left their half-drunk water bottles on my kitchen counter, kitchen counters and sink area never wiped down, etc.), plus we have hundreds in damage we will now have to pay for. And don't think you can complain to anyone. The franchisee is their own boss, the Corporate office is practically impossible to contact and when you do, they promise to call you to...
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1.0
I didn't like
  • Damage
  • Poor quality of work
  • Poor customer service
#841360
They have scuffed all of the feet of every chair and table, chipped the paint on the walls, left lights on repeatedly, toilets running, doors that were open closed and closed open, pictures tilted and carpets askew. All this without an actual deep cleaning. At least if the carpets were adequately vacuumed of the dusting done well, it might be a consolation. Instead, it is like a home invasion without the robbery. If you are thinking of using them in West Linn, Oregon and you want your house...
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1.5
I liked
  • Low cost
I didn't like
  • Sloppy work
  • Poor quality of cleaning
#841108

The Cleaning Authority House Cleaning Service Review

#824731
1.7
The cleaning was iffy. Most of time they (team of 2) were thru in 2 hours or less, 1600 sq ft house. Not happy at all with whole cleaning authorities experience. Had property missing, not sure what bonded and insured means but company was not able to replace item Be careful ! Frederick Md.
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I HAD THEM COME AND DO THE BARE MINIMUM OF CLEANING IN MY HOME, TO SEE IF THEY WERE WHAT I WOULD HIRE FOR OTHER JOBS.THEY FAILED!!! THEY DID NOT CLEAN AS THEY STATED THEY WOULD, THEY JUST HIT THE HIGH SPOTS THAT WOULD BE NOTICED. THEY BROKE LIGHTS, DID NOT CLEAN THE SHOWERS GOOD ENOUGH, SCRUBED THE FINISH OFF A BRAND NEW TOILET SEAT, ETC. MOST OF ALL THEY ONLY SPOKE SPANISH, AND COULD NOT COMMUNICATE WITH ME, IN ENGLISH. I COMPLAINED AND WAS...
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