Product: The Cleaning Authority House Cleaning Service Clear all filters (31 of 31 reviews match)
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I have used many cleaning services but this is by far the worst experience I have had with a company.The cleaning was very careless and to call it spot cleaning is far too generous! Every clean resulted in spots on my floors, debris on my kitchen counters, hair in my...
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1.0
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The Cleaning Authority House Cleaning Service
I didn't like
  • Poor quality of cleaning
  • Poor customer service
  • Customer service and quality of services
#1099444
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I would never recommend this company to come into your home to clean.The employees themselves are very nice, but the office Manager and Owner are very rude to their customers. The lady over sales is a liar and will make the services sound amazing but when the time...
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The Cleaning Authority House Cleaning Service
#1065807
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I have been a loyal customer of The Cleaning Authority for some time and now I feel insulted, ripped off, and angry with the way I was charged and treated by Julie as well as the cleaning staff who didn't do the job they were contracted to do and then hid behind my...
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Anonymous
Anonymous

I read your post. The reason they were hiding in your driveway is because they didn't want to clock out until there time was up. They stayed until it was time to clock out. Th...

1.3
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The Cleaning Authority House Cleaning Service
#986103
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The Cleaning Authority - Do not go to this place

#1073763
1.0
Details
The cleaning authority in Austin, TX is horrible. They are suppose yo clean your home a certain way but they definitely take short cuts. Thats probably because they are disrespectful to their employees and they under pay them. The manager Sara there is very unprofessional.
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The Cleaning Authority - Simple Review #1485444630
1/1

The Cleaning Authority House Cleaning Service Review

#997692
1.0
Details
Very poor cleaning done after repeated emails and phone calls. Need cat hair removed and have pointed out neglect several time.
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Advertised vs Delivered
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Discounts and Special Offers
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Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
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Value for money

The Cleaning Authority House Cleaning Service Review

#824731
1.7
Details
The cleaning was iffy. Most of time they (team of 2) were thru in 2 hours or less, 1600 sq ft house. Not happy at all with whole cleaning authorities experience. Had property missing, not sure what bonded and insured means but company was not able to replace item Be careful ! Frederick Md.
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We contracted for monthly service by Cleaning Authority.We both met with the franchise owner for this location. We stressed several key items as very important. Their two higher priced "deep cleanings" appeared good, with minimal issues. The following cleanings...
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2.2
Product
The Cleaning Authority House Cleaning Service
#984009
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The Cleaning Authority - Initial Cleaning
The Cleaning Authority - Initial Cleaning
The Cleaning Authority - Initial Cleaning
The Cleaning Authority - Initial Cleaning
Here's the kitchen-I think the scam is on these initial cleanings which are expensive.The kitchen wasn't cleaned- nothing moved on the counters, backsplash ignored-bedroom dust ignored. Never again--just cancelled. Had hoped to not have to do it myself for...
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The Cleaning Authority House Cleaning Service
#977248
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They did not show up to clean our house.Actually they didn't show up to clean either of the houses they were supposed to clean yet, said they did. The only thing they did was steal the garage door opener and refuse to give it back unless we give them money for it! We...
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Anonymous
Anonymous

I hope this situation has been taken care of. I would suggest you get a new remote!

1.0
Product
The Cleaning Authority House Cleaning Service
I didn't like
  • Entire experience
  • Ack the key
#975135
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I would like to compliment them for the BEST cleaning i have ever experienced from anyone from the cleaning authority. These two workers need to be better appreciated for their attention to detail. If there are bonuses for exemplary employees who go above and beyond...
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The Cleaning Authority House Cleaning Service
#958003
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I was initially quite impressed by The Cleaning Authority. A woman came out to look over my house, and went over what would be cleaned; I decided to go with a monthly service. A crew came out for the initial deep clean, which was really quite good. They scheduled the...
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Anonymous
Helakie

Cleaning Authority employees: 20% try hard. 80% are there because they can get nothing else, have poor work ethic, then move on to another dead-end job. Many use drugs. The...

Product
The Cleaning Authority House Cleaning Service
#939747
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The cleaning job they did at my house was the worst ever. They don't move even small furniture and so much was missed. This was supposed to be a the rough cleaning that cost $300. It was a complete rip off. Save your money and call a reputable company. I called with my...
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Anonymous
Truth Seeker

Don't hire this franchise! They can't keep help. You will always get a different team every three months or so. How they stay in business is beyond my understanding.

Anonymous
Sweet Pea

Par for the course with the Exton fella. I've never known employees to make call backs tho. Don't hire franchises! It should be somebody you know and have verified yoursel...

1.7
Product
The Cleaning Authority House Cleaning Service
#927569
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This is the worst cleaning service we ever had.The girls were terrible cleaners and did not do what we agreed upon with the owner, they broke a nightlight in my elderly father's room and took his plastic bed cover off the bed when they changed linens and never replaced...
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The Cleaning Authority House Cleaning Service
#921835
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