Coudersport, Pennsylvania
Not resolved

The Cleaning Authority is authoritarian and unresponsive to customer needs. In addition, they are shorthanded and have untrained employees utilizing dangerous household chemicals despite claiming they are a "green" company. The initial consultation was very friendly and they make a good sell.

The original visit was for cleaning the garage and removing rust stains on the driveway. An untrained employee named Michael used household bleach instead of rust remover and permanently bleached a portion of our driveway, leaving white spots and blotches.

The same employee Michael, in a subsequent visit, while cleaning the kitchen used some chemical cleaner that removed the rustic bronze finish off the faucet. Also, when the cleaning crew works, they are unable to do simple tasks effectively like mopping a kitchen floor. While mopping the kitchen floor, my wife noticed that hair and food crumbs were still visible after they were finished. My wife had the cleaning crew mop the floor a second time before leaving. We repeatedly had to show the cleaning crew how to mop a floor.

It was obvious that this crew was not trained properly. That apparently pissed off the owners who did not like the fact that we wanted the floors really clean and that we were showing the employees how to do it right.

When I called the owner Julie about it, I left a message and her "bad cop" husband Ken called back and accused me of lying and saying that I damaged my own property. He refused to come to the house and look at the damage that his employees had done. He laughed it off and said that we were too difficult a customer and he preferred to no longer do any business for us.

The lack of professionalism and responsiveness to customer satisfaction was appalling. I have never experienced such an arrogant attitude from a service provider in any industry and I have been hiring and firing people for 30 years.


Review about: The Cleaning Authority Cleaning Service.

Had an Experience with The Cleaning Authority?

Write a review


Terms of Service
Post Comment

We are still waiting to hear from you, Julie. This is further evidence of what a fraud and scam operation Julie and her husband are running.



Julie, apparently your husband is unaware of your customer satisfaction program.He refused to come look at the damage produced by your employee Michael.

Michael himself admitted that he was not qualified to do the faucets and driveway, but only was trained to do windows. He stated to my wife that he was forced to do the procedures he was not trained for due to lack of help and trained employees. When I placed my telephone call with you Julie, you let your husband call me back. Unfortunately your husband refused to work with me and laughed at the suggestion of even coming out to the house to see the damage done.

And yes, your chemicals removed the finish off our kitchen faucet. If you wish to resolve this amicably, you have our home phone number and you may call my wife and schedule a time to see what Michael did to our property.

Please do not have your husband contact us.Thank you.


The Cleaning Authority takes pride in our customer satisfaction program.We use EcoLab products for cleaning and do not carry bleach for any cleaning purposes inclduing powerwashing.

Our chemicals do not remove finishes and we have a full program for training our staff. If anyone would like further explanation, including Mr.

Wakim, we would welcome a telephone call at (269)428-7110.We are committed to complete satisfaction and will do anything in our power to correct any damage we cause.

You May Also Like

Tidy - DO NOT USE Tidy "Paid $75 for a clean. She came and wiped off the coffee table in the living room and ran the vacuum in the master bedroom. Made a half-assed attempt at..." Read more We Clean Carpets - Carpet Cleaning Service Review We Clean Carpets "Attention Nathan: Nicole took my original order and told me cleaning would be $38 I did get $38 worth of carpet cleaning completed which was a small area. I wanted..." Read more The Cleaning Authority - Not only was the clean sub par, they damaged my property! The Cleaning Authority "I was initially encouraged hiring this company after hiring an independent housekeeper didn't work out. I work two jobs and am often out of the house 18 hours a..." Read more Molly Maid - House Cleaning Service Review Molly Maid "I walked into my house and was shocked, disappointed, and disgusted. The ONLY room that showed improvement was the bathroom.My floors had not been..." Read more Scotiabank - Bad cybersecurity Scotiabank "I've been documenting for years, the abysmal cybersecurity at Scotiabank. I personally think they're a dangerous bank to be with. I've now started to serialise to YouTube some of the..." Read more Olive Garden - I have a complaint Olive Garden "I have been fired from the American Fork Utah Olive Garden. I started almost about a month ago and not to long after I started Tom Campos the General Manager..." Read more Reservation Counter - Scam artists Reservation Counter "Please do not book your hotel through this website, they are scam artists. Short Story: They stole my money and blamed me for their mistake. I ended up having to..." Read more Share My Coach Mesa, AZ Share My Coach "WE rented a 38' Sports Coach, 8-2-17 / 8-8-17. We were in rain 4 of our 7 day rental and the coach leaked through the front and rear A/C units..." Read more