The Cleaning Authority is authoritarian and unresponsive to customer needs. In addition, they are shorthanded and have untrained employees utilizing dangerous household chemicals despite claiming they are a "green" company. The initial consultation was very friendly and they make a good sell.
The original visit was for cleaning the garage and removing rust stains on the driveway. An untrained employee named Michael used household bleach instead of rust remover and permanently bleached a portion of our driveway, leaving white spots and blotches.
The same employee Michael, in a subsequent visit, while cleaning the kitchen used some chemical cleaner that removed the rustic bronze finish off the faucet. Also, when the cleaning crew works, they are unable to do simple tasks effectively like mopping a kitchen floor. While mopping the kitchen floor, my wife noticed that hair and food crumbs were still visible after they were finished. My wife had the cleaning crew mop the floor a second time before leaving. We repeatedly had to show the cleaning crew how to mop a floor.
It was obvious that this crew was not trained properly. That apparently pissed off the owners who did not like the fact that we wanted the floors really clean and that we were showing the employees how to do it right.
When I called the owner Julie about it, I left a message and her "bad cop" husband Ken called back and accused me of lying and saying that I damaged my own property. He refused to come to the house and look at the damage that his employees had done. He laughed it off and said that we were too difficult a customer and he preferred to no longer do any business for us.
The lack of professionalism and responsiveness to customer satisfaction was appalling. I have never experienced such an arrogant attitude from a service provider in any industry and I have been hiring and firing people for 30 years.
USE EXTREME CAUTION IF YOU ARE FORCED TO USE THIS COMPANY OTHERWISE AVOID AT ALL COSTS. YOU HAVE BEEN DULY WARNED!!
Review about: The Cleaning Authority Cleaning Service.