Product: The Cleaning Authority Customer Care Clear all filters (0 of 32 reviews match)
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We never got any news of when they were going to come so I called this morning, we would like to be around when the cleaners are here until we become familiar. Nydia the *** mgr told me they would be here any time between 1245 and 2 pm. It is 2 pm now, no call or...
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1.4
Product
The Cleaning Authority Customer Care
I liked
  • Cleaner home
I didn't like
  • Peytons rude service and manner
  • He hung up on my husband and talked to us like we were stupid
#1261801
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One excuse after the next.Staff issues, hiring issues, weather. Finally scheduled me for the week of 9/11. Never showed on my scheduled date. I called them, they called back a day later. Blah, blah, blah..."can we come two Saturday's from now in the morning"? *** no! I...
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Product
The Cleaning Authority Customer Care
#1102446
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The Cleaning Authority - Local office doesn't return messages from Corp

Since my local franchise in Midland Park Nj is under new ownership, contacting them has become a hassle. Do not get returned phone calls, they receive incorrect messages because now they are using a corporate message center. Been using them for close to ten years, but the last 1 1/2 has been trying.
3.2
Details
Customer service
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Product
The Cleaning Authority Customer Care
#1087870
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On 2/23/17 I had a visit scheduled with the Cleaning Authority franchise for the Daytona area. They were a no show and no call. This is a visit I called twice to confirm since we are having guests this weekend. I called and left a msg during business hours on the 23rd...
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1.0
Product
The Cleaning Authority Customer Care
I liked
  • Company staff and franchise is insured and bonded
I didn't like
  • Communication issues
#1013282
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Even the QA supervisor came back and said the work wasn't done as promised. Don't hire this company! The owner has the worst customer service and doesn't return phone calls. Even the cleaning authority customer service dept said this was the most unprofessional way to...
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Anonymous
Anonymous

I guess this company doesn't live up to their website's 100% satisfied policy. They did come back to re-do the work but I shouldn't have to call to complain if the said work i...

Anonymous
Anonymous

If they are as bad as you say they are, why did you keep using them and why didn't you post a complaint earlier? Come on, we didn't just fall off the turnip truck.

1.0
Product
The Cleaning Authority Customer Care
I didn't like
  • Ack the key
  • Different cleaners every visit
  • Unprofession management
#1004074
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The Cleaning authority has a high turn over rate with their employees so you never know if your house is going to be cleaned efficiently or poorly. I have been a customer for a few years and kept hoping for them to improve but have found customer service is declining....
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Anonymous
Sweet Pea

In many franchises, the employees are just pawns to be shifted around from team to team. Maybe some owners are good, but too many are not. They can't keep help. Do you real...

Anonymous
Anonymous

I received a flyer in the mail. After reviewing the comments on their website- I have now thrown the flyer in the trash. I am not paying for substandard service

Product
The Cleaning Authority Customer Care
#998376
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I was let go, yet they still have a girl there who left her bloody pad on someone's dining room table and covered it up with a towel once the supervisor showed up to inspect. This business is JOKE. I honestly felt bad for the people who were giving this man any money. My advise is to stay far far away from the cleaning authority...
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Anonymous
Anonymous

You still looking for a job??? We work at night cleaning business no homes and no Spanish. s.maust83 @gmail.com. Probably get you hired ASAP! I know we need to full one spot...

Product
The Cleaning Authority Customer Care
#969851
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All anyone needs to know is the cleaning authority in Macomb Michigan has over 3 current police reports of stolen jewelry. My 2 carat ring was taken from the top shelf of a closet. The girls then immediately quit the company and did not show up for lie detector at...
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1.0
Product
The Cleaning Authority Customer Care
I didn't like
  • Missing property
#948608
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Julien of Fallbrook, Ca His Health condition is too overwhelming to deal with the cleaning authority 10 13 16 We had a Cleaning Team from *** I am trying to send a email to your Temecula address. I almost had to call the police for being threaten. I need email...
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Product
The Cleaning Authority Customer Care
I liked
  • Your lack of communication
#936740
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The 2d or 3rd week of June, Cleaning Authority scheduled an appointment for a cleaning estimate at 10 a.m.June 21, 2016. At 9:25 a.m. the morning of the appointment, their office called to cancel the appointment because the owner, Catherine, had a meeting at 10 a.m....
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Product
The Cleaning Authority Customer Care
#869271
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