Customer service

This just happened to me!!! They asked me to change my cleaning day, because I am the only one in the are that gets cleaned on Mondays and it takes them time to get to my house.

Well, they have been cleaning for over one year and this was never an issue. They wanted me to change to Tuesday because they have other cleanings in the area. I could not accomodate them becuase of my work schedule so they increased my rate. I have a cookie cutter home and they did not raise the other people who have the same house.

The owner said everyone is getting increase, but when I spoke to the other people, they said Michael never spoke with them. He is a liar!!!!

This cost me $100 and I am pissed! I am in Naples, FL

Product or Service Mentioned: The Cleaning Authority Cleaning Service.

Reason of review: Poor customer service.

Monetary Loss: $100.

Preferred solution: Full refund.

I didn't like: His attitude.

Company wrote 0 private or public responses to the review from Aug 21.
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