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Your people just left and when I went to put my bath rugs back in the main bathroom it looked like the floor had not been touched. There was dust and hair on the floor and in 2 areas there was actual dirt. I dusted the floor and wiped it up myself but your people...
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4.0
#1323377
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The first time in and 2nd time in they charge you more supposedly because they are "really" cleaning your dirty home. Both times the bathroom counters were not cleaned thoroughly, I suspect just wiped down with a cloth. I complained and they said they would not use the...
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#1307833
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The Cleaning Authority has been to my house around 6 times. Three of those times, they had to reclean my home. They do not clean anything basically. The girls that they employ are very young and do not care or wish to be Ckeaning your house. Instead, they prefer to...
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1.6
I liked
  • Your lack of communication
I didn't like
  • Poor quality of work
#1296587
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I have been a customer for over 10 years. About 5 yrs ago we had $800 cash stolen (that was very well hidden) by one of their cleaners and after threatening to go to the police they made it right. About 6 months ago Jan 1/18 there was a change in management, apparently...
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Anonymous
Sweet Pea

I would have fired them five years ago after stealing $800.00, whether they made it right or not. This company sucks.

#1294724
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The Cleaning Authority have been to my home four times. Two out of the four times, they have had to send another team out to redo what the first team did or I should say what they didn't do. I would have had them send out another team after my last cleaning, but I'm...
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1.8
#1291852
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I was surprised to see so many bad reviews. I have been a customer for almost two years. Most of the time my team (in St. Louis, MO) has been Team #1 with Rhonda and Jessica. They do a nice job with the agreed upon duties. They are also friendly, respectful and careful...
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Anonymous
Milo

That franchise must be the rare exception. Also, it's your business whether or not you want new trainees. But *** they need to learn somewhere! The guy in Exton, pa., Helak, h...

3.0
#1265484
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We never got any news of when they were going to come so I called this morning, we would like to be around when the cleaners are here until we become familiar. Nydia the *** mgr told me they would be here any time between 1245 and 2 pm. It is 2 pm now, no call or...
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1.4
I liked
  • Cleaner home
I didn't like
  • He hung up on my husband and talked to us like we were stupid
  • Peytons rude service and manner
#1261801
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I requested an initial consultation for regular cleaning services. The lady they sent was 20 minutes late, did not have a business card, insurance/license information; nothing but an empty folder and a sheet to write down what i wanted done. Looking past that, we...
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Anonymous
Anonymous

Clean your own house. Your house haven't been cleaned in years or taken care of. You expect to come home to a miracle. And who started his every other week cleaning !! A home ...

1.0
South Daytona, Florida
I didn't like
  • Horrible customer service
  • Unsure who or how they hire their employees
#1244139
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1. Lack of communication: Important information was withheld 2. Lack of organization: After a cleaning my team sat on a customer's porch waiting for a ride for over 20mins! No one knows the workflow until you arrive at the office in the morning 3. Legal documentation:...
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1.0
#1227325
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I was a client of the Cleaning Authority for over a year however, the two times they sent other workers (with my regular girls), items were missing immediately. The first occassion involved Christmas gifts for my grandchildren that I didn't notice were missing until I...
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Anonymous
Mayla feels your pain

Hope things get better in Knoxville.I don' believe the employees steal at the Downingtown/Exton cleaning authority.The male owner is another story.There's a better way to get ...

Anonymous
Very Upset Former Client

This review was of The Cleaning Authority KNOXVILLE, TN.

#1222812
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