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1. Lack of communication: Important information was withheld 2. Lack of organization: After a cleaning my team sat on a customer's porch waiting for a ride for over 20mins! No one knows the workflow until you arrive at the office in the morning 3. Legal documentation:...
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1.0
#1227325
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I was a client of the Cleaning Authority for over a year however, the two times they sent other workers (with my regular girls), items were missing immediately. The first occassion involved Christmas gifts for my grandchildren that I didn't notice were missing until I...
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Anonymous
Very Upset Former Client

This review was of The Cleaning Authority KNOXVILLE, TN.

#1222812
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The Cleaning Authority was a huge disappointment! The cleaning staff was an hour late. For our initial clean, they were supposed to clean the house thoroughly so they could do maintenance for future bi-weekly cleaning. Two employees were here for 1.5 hours. The service...
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1.0
#1222741
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The Cleaning Authority - Former employee

Horrible place to work!. Management is beyond greedy!. DONT ever get involved with this company- as an employee or as a customer!!
1.0
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Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
#1208984
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Unfortunately, I didn’t review this company before I hired them. If I had seen these bad reviews, I would have avoided them! The cleaners broke an antique statue that’s been in my family decades. Then the owners said their people didn’t do it (because they have a...
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#1201672
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The worst cleaning company ever. Please do your self a favor and do NOT hire them. They say they do rotation cleaning. That is just a gimmick ...They will leave whole room uncleaned at all. One time it was the toy room , the other time exercise room ... The cleaning...
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1.0
#1179660
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Do not let these thieves into your home. They are unhappy with their jobs and it shows in how they clean. They will eventually steal from you. They smile in your face and then look through your stuff to see what they want to take. The burden of proof in on you and...
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2.4
I liked
  • I never knew what time you were coming
I didn't like
  • Unprofessional employees
#1157956
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DO NOT HIRE THIS COMPANY!!! I wish we had done more research before hiring this fraud of a company. Right now, I have no reason to think that this cleaning business is nothing but a front to steal things from your home. They "cleaning crew" came on the week following...
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Anonymous
Anonymous

don't know of i believe the $ amount but i no i had small amount of coins($10-15) stolen from my car when it was in paint shop once--i told them but it was waste of time

h.kitchener
h.kitchener

File a police report, of course plus send a written complaint to the company head. Be aware, however that the employees and company will deny they stole anything, etc. However...

1.0
I didn't like
  • Lack of professionalism
  • Dishonesty
  • Stealing
#1141817
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The Cleaning Authority - $900 Missing

Stashed $900 in a desk and cleaning crew arrived the next morning. Ran out to the store and money checked that afternoon and it was gone. Called manager and didnt help at all. Don't ever use The Cleaning Authority, West Chicago of dont ever leave alone in your residence.
#1136282
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The Cleaning Authority - Olin Ohio owner is a theif!

The owner Peter steels employees tips, takes away hrs, and lies about what he will give them. The state of Ohio, needs to look at how he breaks all laws. Employees work 42-50 hrs a week and Peter tells them he dosent have to give them overtime, tells them the laws are different for him. He can take away holy wages and mileage if he wants ! Worst employer ever!
1.3
Details
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Website
#1133172
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