The Cleaning Authority
The Cleaning Authority Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
The Cleaning Authority has 1.7 star rating based on 111 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Your lack of communication, Cleaning staff, Company staff and franchise is insured and bonded.
Cons: Poor customer service, Attitudes, Poor quality of work.Recent recommendations regarding this business are as follows: "No, no, no", "Would strongly not recommend. No accountability, poor customer service, and poor quality. Ryan, the owner of the business, met with us for the first meeting. He was very nice and professional. Their services were reasonably priced and seemed like a well oiled machine. We were promised a dedicated team with the same staff and field manager each week. We went into extreme detail on the areas of the house we wanted cleaned and elements we did not want touched like our art. The first couple of cleans were ok. Not the cleanest the house has been, but also clearly worked on. After a few weeks, we noticed we no longer had the same team anymore. The crew was different and didn't have any of the notes we gave. The field manager was inconsistent and we couldn't tell what parts of the house were deep cleaned. Their arrival times varied with no clear communication of consistency. I complained multiple times to the field manager about poor service and elements of the house that seemingly had not been touched. One day I came home to find that multiple parts of the house hadn't been cleaned at all. I called Ryan who was shocked as he said all of the field manager reports were nothing but amazing reviews from us, which obviously was not the case. The field manager had not been reporting our notes back to the team. Ryan said everything would be fixed and gave us 50% off our next clean. For the next clean, I decided to monitor it via our cameras, and let the cleaners know ahead of time. To my shock, I witnessed them resting mops against valuable art that they were asked not to touch, skipping over sections of the house, and being dishonest about reporting arrival times. All while they knew we were watching! They fully forgot to clean an entire section of the house. I walked through the house with the field manager after who was dishonest about the sections cleaned. I showed her the proof and the actual cobwebs between stair posts. The Cleaning Authority team said they would switch out the crew to a new crew and field manager. However, were slow to follow up. They finally followed up with a new team, but alerted me that they would be raising the rates of the clean as our, "clean is a very meticulous clean that takes time and we have to cover our costs." The irony was not lost on me that they were finding us a new team because the current team had to be replaced as it wasn't meticulous. Their timing was hilarious and in-line with the horrible customer service they give. They promise a dedicated team, attentive field managers, and the highest quality of work. They deliver a revolving door of new people that don't know your house, little to no attention to detail, and a poor quality clean and customer service. You're better off cleaning the house yourself.", "Don't even say hello", "Please use caution if interested", "1. Don’t do business withCleaning Authority. 2. Watch over anyone coming into your home.".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
The Cleaning Authority has 1.7 star rating based on 111 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Your lack of communication, Cleaning staff, Company staff and franchise is insured and bonded.
Cons: Poor customer service, Attitudes, Poor quality of work.Recent recommendations regarding this business are as follows: "No, no, no", "Would strongly not recommend. No accountability, poor customer service, and poor quality. Ryan, the owner of the business, met with us for the first meeting. He was very nice and professional. Their services were reasonably priced and seemed like a well oiled machine. We were promised a dedicated team with the same staff and field manager each week. We went into extreme detail on the areas of the house we wanted cleaned and elements we did not want touched like our art. The first couple of cleans were ok. Not the cleanest the house has been, but also clearly worked on. After a few weeks, we noticed we no longer had the same team anymore. The crew was different and didn't have any of the notes we gave. The field manager was inconsistent and we couldn't tell what parts of the house were deep cleaned. Their arrival times varied with no clear communication of consistency. I complained multiple times to the field manager about poor service and elements of the house that seemingly had not been touched. One day I came home to find that multiple parts of the house hadn't been cleaned at all. I called Ryan who was shocked as he said all of the field manager reports were nothing but amazing reviews from us, which obviously was not the case. The field manager had not been reporting our notes back to the team. Ryan said everything would be fixed and gave us 50% off our next clean. For the next clean, I decided to monitor it via our cameras, and let the cleaners know ahead of time. To my shock, I witnessed them resting mops against valuable art that they were asked not to touch, skipping over sections of the house, and being dishonest about reporting arrival times. All while they knew we were watching! They fully forgot to clean an entire section of the house. I walked through the house with the field manager after who was dishonest about the sections cleaned. I showed her the proof and the actual cobwebs between stair posts. The Cleaning Authority team said they would switch out the crew to a new crew and field manager. However, were slow to follow up. They finally followed up with a new team, but alerted me that they would be raising the rates of the clean as our, "clean is a very meticulous clean that takes time and we have to cover our costs." The irony was not lost on me that they were finding us a new team because the current team had to be replaced as it wasn't meticulous. Their timing was hilarious and in-line with the horrible customer service they give. They promise a dedicated team, attentive field managers, and the highest quality of work. They deliver a revolving door of new people that don't know your house, little to no attention to detail, and a poor quality clean and customer service. You're better off cleaning the house yourself.", "Don't even say hello", "Please use caution if interested", "1. Don’t do business withCleaning Authority. 2. Watch over anyone coming into your home.".
Most users ask The Cleaning Authority for the refund as a solution to their issues.
Consumers are not pleased with Discounts and Special Offers and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAppointment
Preferred solution: Nothing
User's recommendation: No, no, no
Would strongly not recommend. No accountability, poor customer service, and poor quality. Ryan, the owner of the business, met with us for the first meeting. He was very nice and professional. Their
Would strongly not recommend. No accountability, poor customer service, and poor quality.
Ryan, the owner of the business, met with us for the first meeting.
He was very nice and professional. Their services were reasonably priced and seemed like a well oiled machine. We were promised a dedicated team with the same staff and field manager each week. We went into extreme detail on the areas of the house we wanted cleaned and elements we did not want touched like our art.
The first couple of cleans were ok.
Not the cleanest the house has been, but also clearly worked on. After a few weeks, we noticed we no longer had the same team anymore. The crew was different and didn't have any of the notes we gave. The field manager was inconsistent and we couldn't tell what parts of the house were deep cleaned.
Their arrival times varied with no clear communication of consistency.
I complained multiple times to the field manager about poor service and elements of the house that seemingly had not been touched. One day I came home to find that multiple parts of the house hadn't been cleaned at all. I called Ryan who was shocked as he said all of the field manager reports were nothing but amazing reviews from us, which obviously was not the case. The field manager had not been reporting our notes back to the team.
Ryan said everything would be fixed and gave us 50% off our next clean.
For the next clean, I decided to monitor it via our cameras, and let the cleaners know ahead of time. To my shock, I witnessed them resting mops against valuable art that they were asked not to touch, skipping over sections of the house, and being dishonest about reporting arrival times. All while they knew we were watching! They fully forgot to clean an entire section of the house.
I walked through the house with the field manager after who was dishonest about the sections cleaned. I showed her the proof and the actual cobwebs between stair posts.
The Cleaning Authority team said they would switch out the crew to a new crew and field manager. However, were slow to follow up. They finally followed up with a new team, but alerted me that they would be raising the rates of the clean as our, "clean is a very meticulous clean that takes time and we have to cover our costs." The irony was not lost on me that they were finding us a new team because the current team had to be replaced as it wasn't meticulous.
Their timing was hilarious and in-line with the horrible customer service they give.
They promise a dedicated team, attentive field managers, and the highest quality of work.
They deliver a revolving door of new people that don't know your house, little to no attention to detail, and a poor quality clean and customer service. You're better off cleaning the house yourself.
User's recommendation: Would strongly not recommend. No accountability, poor customer service, and poor quality. Ryan, the owner of the business, met with us for the first meeting. He was very nice and professional. Their services were reasonably priced and seemed like a well oiled machine. We were promised a dedicated team with the same staff and field manager each week. We went into extreme detail on the areas of the house we wanted cleaned and elements we did not want touched like our art. The first couple of cleans were ok. Not the cleanest the house has been, but also clearly worked on. After a few weeks, we noticed we no longer had the same team anymore. The crew was different and didn't have any of the notes we gave. The field manager was inconsistent and we couldn't tell what parts of the house were deep cleaned. Their arrival times varied with no clear communication of consistency. I complained multiple times to the field manager about poor service and elements of the house that seemingly had not been touched. One day I came home to find that multiple parts of the house hadn't been cleaned at all. I called Ryan who was shocked as he said all of the field manager reports were nothing but amazing reviews from us, which obviously was not the case. The field manager had not been reporting our notes back to the team. Ryan said everything would be fixed and gave us 50% off our next clean. For the next clean, I decided to monitor it via our cameras, and let the cleaners know ahead of time. To my shock, I witnessed them resting mops against valuable art that they were asked not to touch, skipping over sections of the house, and being dishonest about reporting arrival times. All while they knew we were watching! They fully forgot to clean an entire section of the house. I walked through the house with the field manager after who was dishonest about the sections cleaned. I showed her the proof and the actual cobwebs between stair posts. The Cleaning Authority team said they would switch out the crew to a new crew and field manager. However, were slow to follow up. They finally followed up with a new team, but alerted me that they would be raising the rates of the clean as our, "clean is a very meticulous clean that takes time and we have to cover our costs." The irony was not lost on me that they were finding us a new team because the current team had to be replaced as it wasn't meticulous. Their timing was hilarious and in-line with the horrible customer service they give. They promise a dedicated team, attentive field managers, and the highest quality of work. They deliver a revolving door of new people that don't know your house, little to no attention to detail, and a poor quality clean and customer service. You're better off cleaning the house yourself.
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Verified Reviewer | Lemay, MissouriUnprofessional
- Unprofessional
Preferred solution: Apology
User's recommendation: Don't even say hello
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTo assist possible customers
They have a policy to take out a used (yes, dirty) trash bag and reuse it to collect trash throughout the house. It is supposed to save from using wasteful bags, but what is wrong with using one fresh clean trash bag to do it.
I caught them dragging around a wet, stained and foul trash bag that some old food seeped onto in my kitchen trash and they were carrying it room to room to collect up the other trash. I told the owner they were contaminating my house with the dirty bag, she told me not to tell her how to run her business.
This company prides itself as being green, but is truly disgusting. We bought them footies to wear over there sneakers, and they refused to wear them.
What you get is nothing like advertised on their website. I suggest you have someone home to view their work, we thought they were doing a descent job before we actually saw them in action.
Please be cautious in using them.
Sincerely,
Disappointed customer
- Speak poor english and have bad practices
Preferred solution: Apology
User's recommendation: Please use caution if interested
Stealing.
After I cancelled my service because I wasnt able to communicate or talk a conversation with them, and they didnt seem to know what they were doing. At one point we had to call the office to get a simple question answered.
Another time I wanted to pay for the previous cleaning and they didnt want to take my payment. Again had to call the office.
I was willing to forget the small things, but now I have discovered they had gone through my jewelry box and I am missing three pairs diamond earrings and one necklace. I know there isnt much I can do because I cannot prove who exactly took these items.
- I never knew what time you were coming
- Lack of professionalism
- Cannot speak english-no communitiion
- Missing property
Preferred solution: Return items diamond earrings total value $1,000-$1,500.
User's recommendation: 1. Don’t do business withCleaning Authority. 2. Watch over anyone coming into your home.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Houston, TexasOverall performance
Preferred solution: Price reduction
User's recommendation: I do not recommend at all
Broken storm door, no reimbursement, poor quality
I was using this cleaning service since late last year. The first two times they came I would say were pretty good.
Quality of service definitely went down hill after the first few times.
Also, I have a severely disabled neighbor whos house they would try and go into, not paying attention to the address on the mailbox.
I finally had it, 3 weeks ago.
I was home 3 cleaning people went to come in my door. Broke the storm door. I took pictures, immediately called Young Kim (owner of the Abington sector) informed him of the situation, he told me to let him know how much it would cost to fix.
Because the damage I could only get a new storm door.
I had a company come out and give me a fair estimate, gave it to Mr. Kim, to which he claimed it was NOT their responsibility however in good faith he would give me 2 free cleanings?
DO NOT use this company!!!!!!!!!!!
- Attitudes
- Poor customer service
- Dishonesty
Preferred solution: Pay for the broken door that Young Kim (Abington, PA) Team caused.
User's recommendation: DO NOT use this company!!!!!
The Cleaning Authority - Review in Cleaning Services category from Phoenix, Arizona
I have tried this company on three different occasions and all were bad experiences. They broke items that were not replaceable, and the management did not seem to care.
They scratched the top of my dresser and then called me a lair. The owner Patrick was very smug and condescending. Did not think that 2 cleaning persons were able to clean a 1600.sq foot house in ONE hour. Sorry not doable.
I even had management and their inspector come out. They admitted that things were missed and not done correctly, and still on the next service it seemed to get worse. The initial cleaning was not done practically at all, and it just got worse from there. I Recommend NOT USING this company, the Cleaning Authority in Chandler.
Terrible service!! I think instead of cleaning the house they are only allowed to spend an hour at each home more or less by not much.
That is why things got broken, and the cleaning is sub par!! Not worth the money!
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Verified Reviewer | Uwchlan, PennsylvaniaPoor Service and They Offer No Resolution For It.
In the middle of September 2021 I contracted the Exton, PA franchise to do a deep clean, what they call an "A" clean, for the 1st time for $165 + tax ($174.90) and then once a month thereafter for $125 + tax ($132.50). After the 1st clean I came home to discover that the fingerprints were still on the refrigerator and dishwasher, the ice maker was not cleaned nor were the baseboards dusted as they listed to be done per their "A" list.
Being the reasonable person that I am, I called and mentioned it to the owner of the franchise and asked for them to pay closer attention then next time. Well a day went by, and I also found there was a film on my shower walls, the bath fixtures were stained and under my bed was not dust mopped. I called again and spoke to the owner and canceled my service and asked for 1/2 of my $174.90 to be returned to me. He said he had to talk to his "team" first and that he would call me back in a few days.
After no response, I called him, and he refused my request and considered the matter closed. I then called the corporate headquarters, and they took my name and said they would call me back in a few days. Well they never did, and I called again and left my name and that was 8 days ago with still no response.
I finally found someone to clean my apartment on Care.com. They did an excellent 1st cleaning for 1/2 the price.
- Poor quality of work
- Unresponsive
- Unprofession management
Preferred solution: Full refund
User's recommendation: Care.com
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTo Help Others Avoid My Mistake
- Everything about running a business
Preferred solution: Notice that this franchise has gone out of business so other customers won't fall victim to them.
User's recommendation: Avoid this company like the plague.
Terrible cleaning service
- Your lack of communication
- Company staff and franchise is insured and bonded
- Office staff
- Quality of cleaning
- Poor quality of cleaning
Preferred solution: Apology
User's recommendation: Do not hire the cleaning company
The ladies from Team #7 today were EXCELLENT!
Excellent service
EVA AND REGINA
Don't Listen To Ex Employees Unless They Tell You Why They Were Terminated
Worked there
- Lack of professionalism
- Unprofessional employees
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Too bad you didn't read other reviews here or elsewhere online. Owner Helak is tough to deal with, an obnoxious clown.