filters
state:
Show
city:
Show
product:
Show
I was surprised to see so many bad reviews. I have been a customer for almost two years. Most of the time my team (in St. Louis, MO) has been Team #1 with Rhonda and Jessica. They do a nice job with the agreed upon duties. They are also friendly, respectful and careful...
Read more
Anonymous
Milo

That franchise must be the rare exception. Also, it's your business whether or not you want new trainees. But *** they need to learn somewhere! The guy in Exton, pa., Helak, h...

3.0
#1265484
Reply to reviews
We never got any news of when they were going to come so I called this morning, we would like to be around when the cleaners are here until we become familiar. Nydia the *** mgr told me they would be here any time between 1245 and 2 pm. It is 2 pm now, no call or...
Read more
1.4
I liked
  • Cleaner home
I didn't like
  • He hung up on my husband and talked to us like we were stupid
  • Peytons rude service and manner
#1261801
Reply to reviews
I requested an initial consultation for regular cleaning services. The lady they sent was 20 minutes late, did not have a business card, insurance/license information; nothing but an empty folder and a sheet to write down what i wanted done. Looking past that, we...
Read more
Anonymous
Anonymous

Clean your own house. Your house haven't been cleaned in years or taken care of. You expect to come home to a miracle. And who started his every other week cleaning !! A home ...

1.0
South Daytona, Florida
I didn't like
  • Unsure who or how they hire their employees
  • Horrible customer service
#1244139
Reply to reviews
1. Lack of communication: Important information was withheld 2. Lack of organization: After a cleaning my team sat on a customer's porch waiting for a ride for over 20mins! No one knows the workflow until you arrive at the office in the morning 3. Legal documentation:...
Read more
1.0
#1227325
Reply to reviews
I was a client of the Cleaning Authority for over a year however, the two times they sent other workers (with my regular girls), items were missing immediately. The first occassion involved Christmas gifts for my grandchildren that I didn't notice were missing until I...
Read more
Anonymous
Very Upset Former Client

This review was of The Cleaning Authority KNOXVILLE, TN.

#1222812
Reply to reviews
The Cleaning Authority was a huge disappointment! The cleaning staff was an hour late. For our initial clean, they were supposed to clean the house thoroughly so they could do maintenance for future bi-weekly cleaning. Two employees were here for 1.5 hours. The service...
Read more
1.0
#1222741
Reply to reviews
Show

The Cleaning Authority - Former employee

Horrible place to work!. Management is beyond greedy!. DONT ever get involved with this company- as an employee or as a customer!!
1.0
Details
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
#1208984
Reply to reviews
Unfortunately, I didn’t review this company before I hired them. If I had seen these bad reviews, I would have avoided them! The cleaners broke an antique statue that’s been in my family decades. Then the owners said their people didn’t do it (because they have a...
Read more
#1201672
Reply to reviews
The worst cleaning company ever. Please do your self a favor and do NOT hire them. They say they do rotation cleaning. That is just a gimmick ...They will leave whole room uncleaned at all. One time it was the toy room , the other time exercise room ... The cleaning...
Read more
1.0
#1179660
Reply to reviews
Do not let these thieves into your home. They are unhappy with their jobs and it shows in how they clean. They will eventually steal from you. They smile in your face and then look through your stuff to see what they want to take. The burden of proof in on you and...
Read more
2.4
I liked
  • I never knew what time you were coming
I didn't like
  • Unprofessional employees
#1157956
Reply to reviews