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Just used first time Oct 5,2019. First deep cleaning was a absolute joke I called the same day and complained,they sent the quality control person out who did try and make things right. However shame on me for not having checked the downstairs bath as the kitchen and...
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1.1
#1378268
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We have used Mygreen, LLC dba The Cleaning Authority of Naples (owners Yobayi Molina or Michael Bustamante) for several months and were happy with their cleaning services until we found out recently that our Hunter Douglas drop down shades had cuts that went right...
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3.3
#1373082
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I have used the Cleaning Authority for many years. I have dealt with a number of franchise owners. I have never had an issue that was not resolved until last November. All previous issues were service related. In November 2017 I discovered some items missing from my...
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#1353159
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Had initial home visit for evaluation of home and price. Very pleased with that ! but what is where it stops. I have not heard one word from company or agent in over 4 weeks. Plan of work was settled on. Man (Keith) said he would call by end of week for scheduling. 2...
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#1350769
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This just happened to me!!! They asked me to change my cleaning day, because I am the only one in the are that gets cleaned on Mondays and it takes them time to get to my house. Well, they have been cleaning for over one year and this was never an issue. They wanted me...
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1.0
I didn't like
  • His attitude
#1335514
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I was using their services for almost 3 years. First of all they miss many areas while cleaning and if we go back to them then they would say sorry and keep making same mistake. And they would terminate your services if you complain more than once!. What do they think...
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1.0
#1334207
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Your people just left and when I went to put my bath rugs back in the main bathroom it looked like the floor had not been touched. There was dust and hair on the floor and in 2 areas there was actual dirt. I dusted the floor and wiped it up myself but your people...
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4.0
#1323377
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The first time in and 2nd time in they charge you more supposedly because they are "really" cleaning your dirty home. Both times the bathroom counters were not cleaned thoroughly, I suspect just wiped down with a cloth. I complained and they said they would not use the...
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#1307833
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The Cleaning Authority has been to my house around 6 times. Three of those times, they had to reclean my home. They do not clean anything basically. The girls that they employ are very young and do not care or wish to be Ckeaning your house. Instead, they prefer to...
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1.6
I liked
  • Your lack of communication
I didn't like
  • Poor quality of work
#1296587
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I have been a customer for over 10 years. About 5 yrs ago we had $800 cash stolen (that was very well hidden) by one of their cleaners and after threatening to go to the police they made it right. About 6 months ago Jan 1/18 there was a change in management, apparently...
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Anonymous
Sweet Pea

I would have fired them five years ago after stealing $800.00, whether they made it right or not. This company sucks.

#1294724
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