Anonymous
map-marker Corvallis, Oregon

Complaint about quality of work

The Cleaning Authority has a policy of returning to reclean your house if you are not satisfied. The problem is that it can take days and the same team doesnt return so they dont learn from the mistakes they are making.

There is no accountability. I regularly sent pictures to the main office showing sloppy work-grease left on the stove, streaky or missed appliances, floors and counters, ad nauseum. Nothing ever changed. I started requesting they credit my account by what they deemed to be an appropriate amount for their sloppy work.

This got their attention.

Instead of training their staff, they basically fired me by telling me we werent a good fit.

I have a clean house now because I do it myself and my valuables are no longer being broken. Be wary of The Cleaning Authority in Salem, Oregon.

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User's recommendation: Demand accountability. They charge way too much for the work they do.

Anonymous
map-marker New York, New York

Base Pay

I'm not writing as a customer I'm writing as somebody who is looking for work I'm trying to wrap my head around the fact that you are paying $13 an hour. I am your reading your ad in the state of New Jersey where the base pay for minimum wage is $15.13 an hour that is what is legal this is not a tipped profession how can you get away with paying $13 an hour??? that's illegal if you want to answer me I'd love to hear your response and explanation for such a low pay rate.

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Anonymous
map-marker Aumsville, Oregon

Horrible cleaning company

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This company under pays its employees frequently has them skip breaks and lunches and has them clean in such an unsanitary way it's baffling.. went from cleaning a cockroach infested apartment that should've been condemned filled with black mold etc...

to a brand new beautiful 2,000 sq ft home with the same equipment... I could go on and on don't use them and definitely don't work for them..

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User's recommendation: Run

Anonymous
map-marker Richmond, Texas

Complaint

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Worst customer service ever. Trying to contact them to postpone service as we just went through a hurricane!

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User's recommendation: Don’t

Deva F Snh

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Verified Reviewer

Poor quality service and cheated by owner

Contains 1 confidential file for company representatives

I was over charged for a full detail clean. The original estimate was $240 and I was billed $370.

The actual clean done was a regular clean of value $150.

Areas on floor not cleaned, fans, furniture not clean, blinds dirty, other areas included in detail not cleaned.

When I contacted the office to notify them of the missing areas that would have been part of just regular clean, the owner offered me a $10 credit and said I will be charged for someone to come out and do the missed cleaning areas. Very poor quality, service and dishonest owner.

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Loss:
$370
Cons:
  • Poor quality of cleaning

Preferred solution: Full refund

Anonymous
map-marker Phoenix, Arizona

Everyone they came they did a bad job.

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i have pictures of the places they said they cleaned and the rags were black. floor mop was dirty after they cleaned.

counters were not wiped. i have pictures of all the dust and dirt. sheets and bedspreads were put on up side down, pillows with clean pillow cases were put on the floor. cleaned windows were streaked, supervisor saw the mess, they offered to come back and clean but i had company coming so did it myself.

after being charged for something they did not tell me was a charge i was fed up and fired them. it was almost a $1,000 in cleaning fees.

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Quetzalli Frk

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Verified Reviewer

Appointment

I tried to make an appointment for cleaning and organizing my basement. The left a voicemail to call them back.

When I called them stating that I wanted them to clean and organize, they said that they dont do that.

Geez, that is what their website indicates that they do. Based on the reviews here, I am glad that they dont do cleaning!

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Preferred solution: Nothing

User's recommendation: No, no, no

Tanza Ydu
map-marker Santa Monica, California

Would strongly not recommend. No accountability, poor customer service, and poor quality. Ryan, the owner of the business, met with us for the first meeting. He was very nice and professional. Their

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Would strongly not recommend. No accountability, poor customer service, and poor quality.

Ryan, the owner of the business, met with us for the first meeting.

He was very nice and professional. Their services were reasonably priced and seemed like a well oiled machine. We were promised a dedicated team with the same staff and field manager each week. We went into extreme detail on the areas of the house we wanted cleaned and elements we did not want touched like our art.

The first couple of cleans were ok.

Not the cleanest the house has been, but also clearly worked on. After a few weeks, we noticed we no longer had the same team anymore. The crew was different and didn't have any of the notes we gave. The field manager was inconsistent and we couldn't tell what parts of the house were deep cleaned.

Their arrival times varied with no clear communication of consistency.

I complained multiple times to the field manager about poor service and elements of the house that seemingly had not been touched. One day I came home to find that multiple parts of the house hadn't been cleaned at all. I called Ryan who was shocked as he said all of the field manager reports were nothing but amazing reviews from us, which obviously was not the case. The field manager had not been reporting our notes back to the team.

Ryan said everything would be fixed and gave us 50% off our next clean.

For the next clean, I decided to monitor it via our cameras, and let the cleaners know ahead of time. To my shock, I witnessed them resting mops against valuable art that they were asked not to touch, skipping over sections of the house, and being dishonest about reporting arrival times. All while they knew we were watching! They fully forgot to clean an entire section of the house.

I walked through the house with the field manager after who was dishonest about the sections cleaned. I showed her the proof and the actual cobwebs between stair posts.

The Cleaning Authority team said they would switch out the crew to a new crew and field manager. However, were slow to follow up. They finally followed up with a new team, but alerted me that they would be raising the rates of the clean as our, "clean is a very meticulous clean that takes time and we have to cover our costs." The irony was not lost on me that they were finding us a new team because the current team had to be replaced as it wasn't meticulous.

Their timing was hilarious and in-line with the horrible customer service they give.

They promise a dedicated team, attentive field managers, and the highest quality of work.

They deliver a revolving door of new people that don't know your house, little to no attention to detail, and a poor quality clean and customer service. You're better off cleaning the house yourself.

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User's recommendation: Would strongly not recommend. No accountability, poor customer service, and poor quality. Ryan, the owner of the business, met with us for the first meeting. He was very nice and professional. Their services were reasonably priced and seemed like a well oiled machine. We were promised a dedicated team with the same staff and field manager each week. We went into extreme detail on the areas of the house we wanted cleaned and elements we did not want touched like our art. The first couple of cleans were ok. Not the cleanest the house has been, but also clearly worked on. After a few weeks, we noticed we no longer had the same team anymore. The crew was different and didn't have any of the notes we gave. The field manager was inconsistent and we couldn't tell what parts of the house were deep cleaned. Their arrival times varied with no clear communication of consistency. I complained multiple times to the field manager about poor service and elements of the house that seemingly had not been touched. One day I came home to find that multiple parts of the house hadn't been cleaned at all. I called Ryan who was shocked as he said all of the field manager reports were nothing but amazing reviews from us, which obviously was not the case. The field manager had not been reporting our notes back to the team. Ryan said everything would be fixed and gave us 50% off our next clean. For the next clean, I decided to monitor it via our cameras, and let the cleaners know ahead of time. To my shock, I witnessed them resting mops against valuable art that they were asked not to touch, skipping over sections of the house, and being dishonest about reporting arrival times. All while they knew we were watching! They fully forgot to clean an entire section of the house. I walked through the house with the field manager after who was dishonest about the sections cleaned. I showed her the proof and the actual cobwebs between stair posts. The Cleaning Authority team said they would switch out the crew to a new crew and field manager. However, were slow to follow up. They finally followed up with a new team, but alerted me that they would be raising the rates of the clean as our, "clean is a very meticulous clean that takes time and we have to cover our costs." The irony was not lost on me that they were finding us a new team because the current team had to be replaced as it wasn't meticulous. Their timing was hilarious and in-line with the horrible customer service they give. They promise a dedicated team, attentive field managers, and the highest quality of work. They deliver a revolving door of new people that don't know your house, little to no attention to detail, and a poor quality clean and customer service. You're better off cleaning the house yourself.

Pamela C Ghu

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Verified Reviewer
| map-marker Lemay, Missouri

Unprofessional

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Horrible allegations left on my Voicemail by Scheduler Shannon was rude lied to buy her employees and slandered me without asking me or talking to me about her concerns. Totally unfounded and unprofessional.

Stay away from this company if you want to protect your reputation. The lie was so ridiculous.

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Loss:
$210
Cons:
  • Unprofessional

Preferred solution: Apology

User's recommendation: Don't even say hello

Eugene K Yzx

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Verified Reviewer

To assist possible customers

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They have a policy to take out a used (yes, dirty) trash bag and reuse it to collect trash throughout the house. It is supposed to save from using wasteful bags, but what is wrong with using one fresh clean trash bag to do it.

I caught them dragging around a wet, stained and foul trash bag that some old food seeped onto in my kitchen trash and they were carrying it room to room to collect up the other trash. I told the owner they were contaminating my house with the dirty bag, she told me not to tell her how to run her business.

This company prides itself as being green, but is truly disgusting. We bought them footies to wear over there sneakers, and they refused to wear them.

What you get is nothing like advertised on their website. I suggest you have someone home to view their work, we thought they were doing a descent job before we actually saw them in action.

Please be cautious in using them.

Sincerely,

Disappointed customer

View full review
Loss:
$150
Cons:
  • Speak poor english and have bad practices

Preferred solution: Apology

User's recommendation: Please use caution if interested

Anonymous
map-marker Wayzata, Minnesota

Stealing.

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After I cancelled my service because I wasnt able to communicate or talk a conversation with them, and they didnt seem to know what they were doing. At one point we had to call the office to get a simple question answered.

Another time I wanted to pay for the previous cleaning and they didnt want to take my payment. Again had to call the office.

I was willing to forget the small things, but now I have discovered they had gone through my jewelry box and I am missing three pairs diamond earrings and one necklace. I know there isnt much I can do because I cannot prove who exactly took these items.

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Pros:
  • I never knew what time you were coming
Cons:
  • Lack of professionalism
  • Missing property
  • Cannot speak english-no communitiion

Preferred solution: Return items diamond earrings total value $1,000-$1,500.

User's recommendation: 1. Don’t do business withCleaning Authority. 2. Watch over anyone coming into your home.

Sandra G Sdw

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Houston, Texas

Overall performance

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Contains 1 confidential file for company representatives

Long hours, mediocre results, lots of money paid, house seems same as before, no clear communication, if it's one time use, seems they just care about putting in lots of hours and does not matter the results. No contact after other than email about your last charge.

Will never use again. I had to show many mistakes, missed spots, and the re-do's at my expense.

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Preferred solution: Price reduction

User's recommendation: I do not recommend at all

Daniele M Xbu
map-marker Lower Gwynedd, Pennsylvania

Broken storm door, no reimbursement, poor quality

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I was using this cleaning service since late last year. The first two times they came I would say were pretty good.

Quality of service definitely went down hill after the first few times.

Also, I have a severely disabled neighbor whos house they would try and go into, not paying attention to the address on the mailbox.

I finally had it, 3 weeks ago.

I was home 3 cleaning people went to come in my door. Broke the storm door. I took pictures, immediately called Young Kim (owner of the Abington sector) informed him of the situation, he told me to let him know how much it would cost to fix.

Because the damage I could only get a new storm door.

I had a company come out and give me a fair estimate, gave it to Mr. Kim, to which he claimed it was NOT their responsibility however in good faith he would give me 2 free cleanings?

DO NOT use this company!!!!!!!!!!!

View full review
Loss:
$1300
Cons:
  • Attitudes
  • Dishonesty
  • Poor customer service

Preferred solution: Pay for the broken door that Young Kim (Abington, PA) Team caused.

User's recommendation: DO NOT use this company!!!!!

Anonymous
map-marker Phoenix, Arizona

The Cleaning Authority - Review in Cleaning Services category from Phoenix, Arizona

I have tried this company on three different occasions and all were bad experiences. They broke items that were not replaceable, and the management did not seem to care.

They scratched the top of my dresser and then called me a lair. The owner Patrick was very smug and condescending. Did not think that 2 cleaning persons were able to clean a 1600.sq foot house in ONE hour. Sorry not doable.

I even had management and their inspector come out. They admitted that things were missed and not done correctly, and still on the next service it seemed to get worse. The initial cleaning was not done practically at all, and it just got worse from there. I Recommend NOT USING this company, the Cleaning Authority in Chandler.

Terrible service!! I think instead of cleaning the house they are only allowed to spend an hour at each home more or less by not much.

That is why things got broken, and the cleaning is sub par!! Not worth the money!

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TR G Uyf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Uwchlan, Pennsylvania

Poor Service and They Offer No Resolution For It.

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In the middle of September 2021 I contracted the Exton, PA franchise to do a deep clean, what they call an "A" clean, for the 1st time for $165 + tax ($174.90) and then once a month thereafter for $125 + tax ($132.50). After the 1st clean I came home to discover that the fingerprints were still on the refrigerator and dishwasher, the ice maker was not cleaned nor were the baseboards dusted as they listed to be done per their "A" list.

Being the reasonable person that I am, I called and mentioned it to the owner of the franchise and asked for them to pay closer attention then next time. Well a day went by, and I also found there was a film on my shower walls, the bath fixtures were stained and under my bed was not dust mopped. I called again and spoke to the owner and canceled my service and asked for 1/2 of my $174.90 to be returned to me. He said he had to talk to his "team" first and that he would call me back in a few days.

After no response, I called him, and he refused my request and considered the matter closed. I then called the corporate headquarters, and they took my name and said they would call me back in a few days. Well they never did, and I called again and left my name and that was 8 days ago with still no response.

I finally found someone to clean my apartment on Care.com. They did an excellent 1st cleaning for 1/2 the price.

View full review
Cons:
  • Unresponsive
  • Unprofession management
  • Poor quality of work

Preferred solution: Full refund

User's recommendation: Care.com

1 comment
Guest

Too bad you didn't read other reviews here or elsewhere online. Owner Helak is tough to deal with, an obnoxious clown.

Michael R Aqa

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Verified Reviewer

To Help Others Avoid My Mistake

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Original review updated Sep 23, 2021

I don't know about the other Cleaning Authority franchises, but this one is the absolute worse service provider I have ever experienced or heard about. They are totally unreliable.

They do not keep their appointed schedule and are very poorly managed. When I fired them they expressed no regrets and made no effort to make amends.

I asked the owner to telephone me and he never did. They have no idea of what customer service is about.

View full review
Cons:
  • Everything about running a business

Preferred solution: Notice that this franchise has gone out of business so other customers won't fall victim to them.

User's recommendation: Avoid this company like the plague.

About

Summary

The Cleaning Authority is a company that provides cleaning services and maid services. The company has been performing cleans since 1977. Besides its cleaning services such as an exclusive Detail Clean Rotation System, The Cleaning Authority provides a diverse range of related products. The company was rated among the best companies in customer service in Georgia. The Cleaning Authority has numerous locations all over the country and offers moderate rates that depend on the residential area the customer live in. The company has different schedules of cleaning and can perform one time cleans, once a week, once two weeks and once a month cleans.

The Cleaning Authority reviews and complaints

The Cleaning Authority is ranked 56 out of 447 in Cleaning Services category

Area Served

USA

Payment Methods

MasterCard

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