Most helpful review
New Reviewer

Overall performance

The Cleaning Authority - Overall performance
Long hours, mediocre results, lots of money paid, house seems same as before, no clear communication, if it's one time use, seems they just care about putting in lots of hours and does not matter the results. No contact after other than email about your last charge. Will never use again. I had to show many mistakes, missed spots, and the re-do's at my expense.

User's recommendation: I do not recommend at all.

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ID
#3538437 Review #3538437 is a subjective opinion of poster.
Location
Houston, Texas
Preferred solution
Price reduction

Stealing.

After I cancelled my service because I wasnt able to communicate or talk a conversation with them, and they didnt seem to know what they were doing. At one point we had to call the office to get a simple question answered. Another time I wanted to pay for the previous...
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ID
#3762453 Review #3762453 is a subjective opinion of poster.
Location
Wayzata, Minnesota
Pros
  • I never knew what time you were coming
Cons
  • Cannot speak english-no communitiion
  • Lack of professionalism
  • Missing property
Preferred solution
Return items diamond earrings total value $1,000-$1,500.

The Cleaning Authority - Review in Cleaning Services category from Phoenix, Arizona

I have tried this company on three different occasions and all were bad experiences. They broke items that were not replaceable, and the management did not seem to care. They scratched the top of my dresser and then called me a lair. The owner Patrick was very smug and...
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ID
#3570571 Review #3570571 is a subjective opinion of poster.
Location
Phoenix, Arizona
New Reviewer

Broken storm door, no reimbursement, poor quality

I was using this cleaning service since late last year. The first two times they came I would say were pretty good. Quality of service definitely went down hill after the first few times. Also, I have a severely disabled neighbor whos house they would try and go into,...
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ID
#3448797 Review #3448797 is a subjective opinion of poster.
Location
Lower Gwynedd, Pennsylvania
Cons
  • Attitudes
  • Dishonesty
  • Poor customer service
Loss
$1300
Preferred solution
Pay for the broken door that Young Kim (Abington, PA) Team caused.

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Verified Reviewer
New Reviewer

Poor Service and They Offer No Resolution For It.

In the middle of September 2021 I contracted the Exton, PA franchise to do a deep clean, what they call an "A" clean, for the 1st time for $165 + tax ($174.90) and then once a month thereafter for $125 + tax ($132.50). After the 1st clean I came home to discover that...
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1 comment
#2119474

Too bad you didn't read other reviews here or elsewhere online. Owner Helak is tough to deal with, an obnoxious clown.

ID
#2981161 Review #2981161 is a subjective opinion of poster.
Location
Uwchlan, Pennsylvania
Cons
  • Poor quality of cleaning
  • Unprofession management
  • Poor quality of work
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

To Help Others Avoid My Mistake

Original review updated by user Sep 23, 2021
I don't know about the other Cleaning Authority franchises, but this one is the absolute worse service provider I have ever experienced or heard about. They are totally unreliable. They do not keep their appointed schedule and are very poorly managed. When I fired them they expressed no regrets and made no effort to make amends. I asked the owner to telephone me and he never did. They have no idea of what customer service is about.

User's recommendation: Avoid this company like the plague.

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ID
#2899392 Review #2899392 is a subjective opinion of poster.
Cons
  • Everything about running a business
Preferred solution
Notice that this franchise has gone out of business so other customers won't fall victim to them.
New Reviewer

Terrible cleaning service

This is the 2nd time I hired this company. The total cleaning time was 30 minutes for 2 people. They did not dust all of my furniture. The shower, toilets and sinks were not cleaned. They had dirt and rings in the bowls. The stove, refrigerator and dishwasher looked like there were wiped with a dirty cloth. They did not take out the trash. For this I paid $80.00, When IDSDS

User's recommendation: Do not hire the cleaning company.

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ID
#2827039 Review #2827039 is a subjective opinion of poster.
Location
Wyoming, Michigan
Service
The Cleaning Authority House Cleaning Service
Pros
  • Office staff
  • Your lack of communication
  • Company staff and franchise is insured and bonded
Cons
  • Poor quality of cleaning
  • Quality of cleaning
Preferred solution
Apology
New Reviewer

The ladies from Team #7 today were EXCELLENT!

They did a very complete job today.
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ID
#2261229 Review #2261229 is a subjective opinion of poster.
New Reviewer

EVA AND REGINA

THOSE GIRLS ARE AWSOME!! EVERTHING IS DONE IN SUCH A PROFESSIONAL WAY ! IM LOTS FOR THINGS TO DO AROUND MY HOUSE. PLEASE LET THEM BE THE ONES TO COME ALL THE TIME. LAURA AND LEMUEL Like Like
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ID
#1679193 Review #1679193 is a subjective opinion of poster.
Service
The Cleaning Authority Customer Care
Reason of review
Work Experience or Job Application
New Reviewer

Excellent service

I have had had the cleaning authority for years now Makeda and her team could not give better service always on time professional and my house always looks great when I return with some extra personal touches such as pillow arrangments etc' please do not change my team Phyllis moore
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ID
#1671963 Review #1671963 is a subjective opinion of poster.
Service
The Cleaning Authority Cleaning Service
Reason of review
Good customer service

Don't Listen To Ex Employees Unless They Tell You Why They Were Terminated

I was an operations rep for The Cleaning Authority for 11 years, have worked with Rick for 15 years, yes he was an attorney at Ohio Civil Rights commission but wanted to run his own business, so 16 years ago he made a career change and bought a start up franchise, never disbarred, just wanted a career change. Most franchise owners come from another career when they decide to try out on their own, Rick was no different. This is obviously a former very disgruntled employee, this is a rant to try and get at the company. All these accusations about products are plain out lies, TCA dilutes all their products because they come in concentrated form, they are peroxide based and therefore are clear, no coloring is needed or added. Why if your going to wash or launder towels would you not throw in some detergent, stinky towels? ridiculous. I would not say this is a "Pissed Off Customer" and people should consider the source.
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1 comment
#1813952

Can't speak about "Rick" I'm sure many Cleaning Authority owners are fine. But not all are.

The one in Exton Pa is a classic example of corporate world mentality attempting to run a business with no people skills. Get a bunch of young people, mostly uneducated, and throw a bone at them. Throw rules out there that take blatant advantage of them. Docking pay to minimum wage for an entire week for missing half a day!

B.S. Getting annoyed at taking sick leave or any family emergency.

This company is a total joke. I would encourage anybody in the cleaning field considering this company to just forget about it and start out with their own clientele.

ID
#1623171 Review #1623171 is a subjective opinion of poster.
Location
Chantilly, Virginia
New Reviewer

Worked there

I worked for the Norwell ma Cleaning authority I got treated so unfairly, I came in everyday, i helped others, i never called in Needless to say i got treated like a piece of dirt.. Il
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ID
#1568268 Review #1568268 is a subjective opinion of poster.
Location
Norwell, Massachusetts
Cons
  • Lack of professionalism
  • Unprofessional employees
Reason of review
Got treated unfairly

Poor customer service and inconsistency in keeping appointments

I used this company for over a year and tried to be patient when they kept changing the staff and postponing my date for cleaning at the last minute. We were told when we signed on to use them that we would have the same ladies cleaning each time so we could be comfortable with who was in our home. That lasted for about 4 months and then every couple of weeks it was someone different. In addition on the morning that they were expected we would get a call that the cleaners were unable to come for one reason or another. This happened two times when I was expecting guest or planning for large dinner and didn't have the time to do the cleaning myself because of the last minute notification. The last straw was when they called to postpone our cleaning on a holiday weekend which was also my birthday and we had big party planned. I called the office to find out why the cancelled and never got a call back. That was it, I was not going to deal will the lack of respect for the customer any longer.
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ID
#1537470 Review #1537470 is a subjective opinion of poster.
Service
The Cleaning Authority House Cleaning Service
Reason of review
Poor customer service

Charge too much

appraisal on light cleaning , two bathrooms , and light dusting bookcase , then mop kitchen . $90.00 for one hour every fourth week. His workers get$17.00 hr and company make #60.00 NOT fair or any discounts/
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2 comments
#1775182

there is a lot more cost for the owner of any business than just the workers! location rent, insurance, product, marketing...as a former business owner, people just don't realize that it costs ALOT to run a business!

#1977519
@Darla B Xvr

It does cost a lot to run a business. But in the Cleaning Authority world, cost for employees is your least expense! Consider what they do and what they are paid, you people are making out like bandits!

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ID
#1525397 Review #1525397 is a subjective opinion of poster.
Service
The Cleaning Authority Cleaning Service
Reason of review
Pricing issue

Completed to above expectations by Angie and Ashley 5 stars for the job well done.

No problems awesome job done in a timely maner
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ID
#1521015 Review #1521015 is a subjective opinion of poster.
Location
Northeast Tarrant, Texas
Service
The Cleaning Authority Cleaning Service
Reason of review
Good customer service

5 stars

Becky,Patrica & Kiala what a wonderful crew , cleaned the the house perfectly as do all the crews that have been coming to our home for the past year . All the girls love coming here and just love the cats . I guess my only complaint would have to be with management and it is not really a complaint . When we started we were told our time would be between 10:15 and 11:15 am but as time went by my times seem to have been pushed back as late as 3:oo pm . I would love to get back on track with the times that were laid out in the beginning .
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ID
#1510701 Review #1510701 is a subjective opinion of poster.
Service
The Cleaning Authority House Cleaning Service

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