The Cleaning Authority Reviews
92.2K
CLAIMED LOSSES
299
TOTAL REVIEWS
120K
PAGE VIEWS
2
ISSUES RESOLVED
The Cleaning Authority Reviews
New Reviewer
The ladies from Team #7 today were EXCELLENT!
They did a very complete job today.
ID
New Reviewer
EVA AND REGINA
THOSE GIRLS ARE AWSOME!! EVERTHING IS DONE IN SUCH A PROFESSIONAL WAY ! IM LOTS FOR THINGS TO DO AROUND MY HOUSE. PLEASE LET THEM BE THE ONES TO COME ALL THE TIME. LAURA AND LEMUEL 
ID
Service
The Cleaning Authority Customer Care
Reason of review
Work Experience or Job Application
New Reviewer
Excellent service
I have had had the cleaning authority for years now Makeda and her team could not give better service always on time professional and my house always looks great when I return with some extra personal touches such as pillow arrangments etc' please do not change my team Phyllis moore
ID
Service
The Cleaning Authority Cleaning Service
Reason of review
Good customer service
Don't Listen To Ex Employees Unless They Tell You Why They Were Terminated
I was an operations rep for The Cleaning Authority for 11 years, have worked with Rick for 15 years, yes he was an attorney at Ohio Civil Rights commission but wanted to run his own business, so 16 years ago he made a career change and bought a start up franchise, never disbarred, just wanted a career change. Most franchise owners come from another career when they decide to try out on their own, Rick was no different. This is obviously a former very disgruntled employee, this is a rant to try and get at the company. All these accusations about products are plain out lies, TCA dilutes all their products because they come in concentrated form, they are peroxide based and therefore are clear, no coloring is needed or added. Why if your going to wash or launder towels would you not throw in some detergent, stinky towels? ridiculous. I would not say this is a "Pissed Off Customer" and people should consider the source.
1 comment
ID
Location
Chantilly, Virginia
New Reviewer
Worked there
I worked for the Norwell ma Cleaning authority I got treated so unfairly, I came in everyday, i helped others, i never called in Needless to say i got treated like a piece of dirt.. Il
ID
Location
Norwell, Massachusetts
Cons
- Lack of professionalism
- Unprofessional employees
Reason of review
Got treated unfairly
Poor customer service and inconsistency in keeping appointments
I used this company for over a year and tried to be patient when they kept changing the staff and postponing my date for cleaning at the last minute. We were told when we signed on to use them that we would have the same ladies cleaning each time so we could be comfortable with who was in our home. That lasted for about 4 months and then every couple of weeks it was someone different. In addition on the morning that they were expected we would get a call that the cleaners were unable to come for one reason or another. This happened two times when I was expecting guest or planning for large dinner and didn't have the time to do the cleaning myself because of the last minute notification. The last straw was when they called to postpone our cleaning on a holiday weekend which was also my birthday and we had big party planned. I called the office to find out why the cancelled and never got a call back. That was it, I was not going to deal will the lack of respect for the customer any longer.
ID
Service
The Cleaning Authority House Cleaning Service
Reason of review
Poor customer service
Charge too much
appraisal on light cleaning , two bathrooms , and light dusting bookcase , then mop kitchen . $90.00 for one hour every fourth week. His workers get$17.00 hr and company make #60.00 NOT fair or any discounts/
2 comments
ID
Service
The Cleaning Authority Cleaning Service
Reason of review
Pricing issue
Completed to above expectations by Angie and Ashley 5 stars for the job well done.
No problems awesome job done in a timely maner
ID
Location
Northeast Tarrant, Texas
Service
The Cleaning Authority Cleaning Service
Reason of review
Good customer service
5 stars
Becky,Patrica & Kiala what a wonderful crew , cleaned the the house perfectly as do all the crews that have been coming to our home for the past year . All the girls love coming here and just love the cats . I guess my only complaint would have to be with management and it is not really a complaint . When we started we were told our time would be between 10:15 and 11:15 am but as time went by my times seem to have been pushed back as late as 3:oo pm . I would love to get back on track with the times that were laid out in the beginning .
ID
Service
The Cleaning Authority House Cleaning Service
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New Reviewer
I contracted with Cleaning Authority in November, 2018. The first cleaning was average and I assumed that they would get better with each rotation but it didn't, they only got worse. The services promised via the contract were never fulfilled and the cleaners lack...
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ID
Service
The Cleaning Authority House Cleaning Service
Cons
- Customer service and quality of services
Reason of review
Not as described/ advertised
Loss
$600
Preferred solution
Full refund
Good people
Love the Cleaning Authority. However one day when a crew was cleaning my house, a Quality Inspection person showed up and when I let her in I noticed a strong smell of Marijuana on her. I didn't say anything.
1 comment
ID
Service
The Cleaning Authority Customer Care
New Reviewer
Theft
I hired your Irvine branch to clean my house and after my due diligance and talking to the owner, he reassured me he had background reports done on his people. They came in on the 30th of November I had a planned trip and started packing on the 3rd of December . Wanted to wear diamond earrings I had and I went into my bathroom where I kept them and they were gone. I searched all over the bathroom and masterbedroom and they are gone. There was no one else in my home after the cleaning women were here, I left on my trip and when I returned I called the owner in Irvine he reassured me his women did not take my ear rings. All I know is they were the only ones in my home for those 3 days and they are gone. I called the Sherriffs department to report this and the officer told me to never use your company again after experiencing this. I was in hopes you could further investigate this for me. Looking for a reply. Myrna Allen 714-983-****
2 comments
ID
Location
Anaheim, California
Service
The Cleaning Authority Cleaner
Reason of review
Theft from Cleaning Authority women
Loss
$800
Preferred solution
Full refund
Just used first time Oct 5,2019. First deep cleaning was a absolute joke I called the same day and complained,they sent the quality control person out who did try and make things right. However shame on me for not having checked the downstairs bath as the kitchen and...
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ID
Location
Glendale, Arizona
Service
The Cleaning Authority Cleaning Service
Reason of review
Bad quality
New Reviewer
We have used Mygreen, LLC dba The Cleaning Authority of Naples (owners Yobayi Molina or Michael Bustamante) for several months and were happy with their cleaning services until we found out recently that our Hunter Douglas drop down shades had cuts that went right...
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ID
Location
Naples, Florida
Service
The Cleaning Authority Cleaning Service
Reason of review
Damaged or defective
Loss
$4484
Preferred solution
Full refund
Consumer beware!!!
I have used the Cleaning Authority for many years. I have dealt with a number of franchise owners. I have never had an issue that was not resolved until last November. All previous issues were service related. In November 2017 I discovered some items missing from my home and I knew who took them. I made a police report and contacted the Cleaning Authority about this. Even though they did cooperate with the investigation there was no actual proof that their employee was involved. I knew who and when it happened because the person I suspected was very sly and wouldn't look at me when he was in my home. But of course I had no actual proof. For this reason the owner would not put in an insurance claim. Although I was very upset I had no recourse. I let it pass. My mistake, but I did make sure I put everything away in a safe secure place when the service was scheduled. Since then, in the last couple of months, I am missing money and a figurine. I contacted the owner and he was very apologetic but once again I could not prove anything. He did tell me that during the time of my recent issues, 3 of the employees that serviced my home had left his employ. I canceled the service!!!! He was nice and offered me 2 free cleanings if I came back. My losses are over $8000.00 and that is what he offers. He should have done the right thing and put in an insurance claim with the first episode.
ID
Service
The Cleaning Authority Cleaning Service
Reason of review
Poor customer service
No follow up !
Had initial home visit for evaluation of home and price. Very pleased with that ! but what is where it stops. I have not heard one word from company or agent in over 4 weeks. Plan of work was settled on. Man (Keith) said he would call by end of week for scheduling. 2 weeks went by no call. Friday came and went. Called on Wednesday of next week. Left message. I have waited 4 weeks and still no response from him or office. I called office 4 times for him, receptionist said she would give message. STILL WAITING - waiting … Done with this company. 
Guess this is an indication of their work - absolutely no follow through. Wonder if they are short staffed I will look else where. Linda
Guess this is an indication of their work - absolutely no follow through. Wonder if they are short staffed I will look else where. Linda ID
Service
The Cleaning Authority Cleaning Service
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Can't speak about "Rick" I'm sure many Cleaning Authority owners are fine. But not all are.
The one in Exton Pa is a classic example of corporate world mentality attempting to run a business with no people skills. Get a bunch of young people, mostly uneducated, and throw a bone at them. Throw rules out there that take blatant advantage of them. Docking pay to minimum wage for an entire week for missing half a day!
B.S. Getting annoyed at taking sick leave or any family emergency.
This company is a total joke. I would encourage anybody in the cleaning field considering this company to just forget about it and start out with their own clientele.