The Cleaning Authority

Ive used the Cleaning Authority in the past at different locations. I have to say that the Daytona Beach/Ormond Beach location is absolutely the worst.

I hired The Cleaning Authority to do a deep clean as I am putting my house on the market.

I requested that the inside of my refrigerator and the inside of my oven be cleaned as well.

They charge me $100 per hour and it took them three hours. What I was left with was a house that was so dirty I had to go back and re-clean it before I could schedule an open house.

Instead of cleaning the inside of my freezer thoroughly they wiped down a few shelves and just rearranged the food to hide the worst places on the worst shelves. Also, cleaned that myself. The oven was a joke.

I had her go back and clean more of the grime out of my oven and it still looks nasty. Mind you, I self cleaned my oven days before they arrived.

The floors were filthy, including the bathroom floors. I noticed several spots that were there prior to them showing up. The spots were still there when they left so I re-moped them and sent a picture of the wet pad that was just thick with brown dirt.

I also needed to go back and actually dust my furniture. They used a feather duster to knock some of the dust off. To me that is not a deep CLEAN. When I went back to wipe and polish each piece, the rag was filthy.

I contacted them and sent them pictures and the only response I received a WEEK later was, Sorry, I guess they made a mistake.

MISTAKE? If I wasnt so angry and disappointed I wouldve laughed at that remark.

Just try to get ahold of anybody locally to answer questions or raise concerns with. Thats nearly impossible, they dont respond and they dont answer the phone. If they do get back to you they have a lame excuse via text.

The only mistake that was made was hiring them in the first place because it turned out to be a $300 mistake.

I still cant believe that I spent $300 for them to vacuum my floors and wipe down my counters.

I do that myself each week.

Moving while selling a house is stressful on its own without having to deal with dishonest vendors. NEVER AGAIN.

The Cleaning Authority has a policy of returning to reclean your house if you are not satisfied. The problem is that it can take days and the same team doesnt return so they dont learn from the mistakes they are making.

There is no accountability. I regularly sent pictures to the main office showing sloppy work-grease left on the stove, streaky or missed appliances, floors and counters, ad nauseum. Nothing ever changed. I started requesting they credit my account by what they deemed to be an appropriate amount for their sloppy work.

This got their attention.

Instead of training their staff, they basically fired me by telling me we werent a good fit.

I have a clean house now because I do it myself and my valuables are no longer being broken. Be wary of The Cleaning Authority in Salem, Oregon.

Would strongly not recommend. No accountability, poor customer service, and poor quality.

Ryan, the owner of the business, met with us for the first meeting.

He was very nice and professional. Their services were reasonably priced and seemed like a well oiled machine. We were promised a dedicated team with the same staff and field manager each week. We went into extreme detail on the areas of the house we wanted cleaned and elements we did not want touched like our art.

The first couple of cleans were ok.

Not the cleanest the house has been, but also clearly worked on. After a few weeks, we noticed we no longer had the same team anymore. The crew was different and didn't have any of the notes we gave. The field manager was inconsistent and we couldn't tell what parts of the house were deep cleaned.

Their arrival times varied with no clear communication of consistency.

I complained multiple times to the field manager about poor service and elements of the house that seemingly had not been touched. One day I came home to find that multiple parts of the house hadn't been cleaned at all. I called Ryan who was shocked as he said all of the field manager reports were nothing but amazing reviews from us, which obviously was not the case. The field manager had not been reporting our notes back to the team.

Ryan said everything would be fixed and gave us 50% off our next clean.

For the next clean, I decided to monitor it via our cameras, and let the cleaners know ahead of time. To my shock, I witnessed them resting mops against valuable art that they were asked not to touch, skipping over sections of the house, and being dishonest about reporting arrival times. All while they knew we were watching! They fully forgot to clean an entire section of the house.

I walked through the house with the field manager after who was dishonest about the sections cleaned. I showed her the proof and the actual cobwebs between stair posts.

The Cleaning Authority team said they would switch out the crew to a new crew and field manager. However, were slow to follow up. They finally followed up with a new team, but alerted me that they would be raising the rates of the clean as our, "clean is a very meticulous clean that takes time and we have to cover our costs." The irony was not lost on me that they were finding us a new team because the current team had to be replaced as it wasn't meticulous.

Their timing was hilarious and in-line with the horrible customer service they give.

They promise a dedicated team, attentive field managers, and the highest quality of work.

They deliver a revolving door of new people that don't know your house, little to no attention to detail, and a poor quality clean and customer service. You're better off cleaning the house yourself.

They have a policy to take out a used (yes, dirty) trash bag and reuse it to collect trash throughout the house. It is supposed to save from using wasteful bags, but what is wrong with using one fresh clean trash bag to do it.

I caught them dragging around a wet, stained and foul trash bag that some old food seeped onto in my kitchen trash and they were carrying it room to room to collect up the other trash. I told the owner they were contaminating my house with the dirty bag, she told me not to tell her how to run her business.

This company prides itself as being green, but is truly disgusting. We bought them footies to wear over there sneakers, and they refused to wear them.

What you get is nothing like advertised on their website. I suggest you have someone home to view their work, we thought they were doing a descent job before we actually saw them in action.

Please be cautious in using them.

Sincerely,

Disappointed customer

After I cancelled my service because I wasnt able to communicate or talk a conversation with them, and they didnt seem to know what they were doing. At one point we had to call the office to get a simple question answered.

Another time I wanted to pay for the previous cleaning and they didnt want to take my payment. Again had to call the office.

I was willing to forget the small things, but now I have discovered they had gone through my jewelry box and I am missing three pairs diamond earrings and one necklace. I know there isnt much I can do because I cannot prove who exactly took these items.

I was using this cleaning service since late last year. The first two times they came I would say were pretty good.

Quality of service definitely went down hill after the first few times.

Also, I have a severely disabled neighbor whos house they would try and go into, not paying attention to the address on the mailbox.

I finally had it, 3 weeks ago.

I was home 3 cleaning people went to come in my door. Broke the storm door. I took pictures, immediately called Young Kim (owner of the Abington sector) informed him of the situation, he told me to let him know how much it would cost to fix.

Because the damage I could only get a new storm door.

I had a company come out and give me a fair estimate, gave it to Mr. Kim, to which he claimed it was NOT their responsibility however in good faith he would give me 2 free cleanings?

DO NOT use this company!!!!!!!!!!!

I have tried this company on three different occasions and all were bad experiences. They broke items that were not replaceable, and the management did not seem to care.

They scratched the top of my dresser and then called me a lair. The owner Patrick was very smug and condescending. Did not think that 2 cleaning persons were able to clean a 1600.sq foot house in ONE hour. Sorry not doable.

I even had management and their inspector come out. They admitted that things were missed and not done correctly, and still on the next service it seemed to get worse. The initial cleaning was not done practically at all, and it just got worse from there. I Recommend NOT USING this company, the Cleaning Authority in Chandler.

Terrible service!! I think instead of cleaning the house they are only allowed to spend an hour at each home more or less by not much.

That is why things got broken, and the cleaning is sub par!! Not worth the money!