The Cleaning Authority - Poor customer service and very poor quality of work
I was terminated as a customer via a email less than 1 business day before my next cleaning. This was because I complained about the work not being done, dead bugs on the carpet/window sills, kitchen cabinet doors with dust/dirt, garbage not taken out or left in the driveway so animals got in it, they broke my shower head and blamed me, broken picture, left all the lights on in the house, carpet not vacuumed, kitchen floor not mopped.
They said I complained to much I guess asking for the work to be done that was promised on their scheduled rotation is to much to ask. Even the QA supervisor came back and said the work wasn't done as promised. Don't hire this company!
The owner has the worst customer service and doesn't return phone calls. Even the cleaning authority customer service dept said this was the most unprofessional way to handle busy!
Reason of review: Bad quality.
The Cleaning Authority Cons: Different cleaners every visit, Unprofession management, Ack the key.
Location: 2236 W Bluemound Rd e, Waukesha, WI 53186, USA
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Comments
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I guess this company doesn't live up to their website's 100% satisfied policy. They did come back to re-do the work but I shouldn't have to call to complain if the said work isn't completed. They gave me a list of what would be cleaned but many times the work wasn't done completely.
If they are as bad as you say they are, why did you keep using them and why didn't you post a complaint earlier? Come on, we didn't just fall off the turnip truck.
Because I was in the process of finding someone new! Sounds like the owner is replying here!
Any positive or remotely positive portrayal of this horrendous company is usually owner related. I bet your right!