The Cleaning Authority - Gross and unprofessional-Ann Arbor, MI

I have complained about the streaks and gross marks left behind; they replied with: "to say we used dirty rags is offensive and the streaks are from using too much cleaner".(yet, dirt prints swirled into streaks on floors...really??) They closed their statement with, "we will not be coming out in 2 weeks to clean your house---good luck with your next service".

Wow. Glad I took pics as I didn't feel they would take a homeowner's word for it; that's how uncomfortable I felt with their services and response to handle the situation. Wish I posted pics of 2 dif't toilets that were not considered part of the general cleaning. My whole issue is I don't want to pay for a service that cleans like my kids would do.

Unbelievable they take your money for this.

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More Review Details

  • What I liked
    • Low cost
  • What I disliked
    • Customer service
    • Attitudes
    • Poor quality of work
    • Poor customer service
    • Sloppy work

Reason of review:
Poor customer service
Product or service
House Cleaning
Review category
Cleaning Services
review #604467
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