My husband and I had began using the cleaning authority several months ago. On a recent clean they sent us a team of two who had been to our house once before but had done a very good an through job.
They were both saying to each other they were hungry and wish they could and get lunch but were not allowed to. When I over heard this I asked them why they weren't allowed to get a lunch and asked about their pay. Needless to pay the owner skimps on their pay, does not pay them for the full time they're in a house, does not pay them for all the miles they put on their personal vehicle driving from house to house, and even though they take a 1/2 an hour out of their pay everyday for lunch they are told they are NOT allowed to eat until they leave work for the day. After hearing all this I offered them anything they'd like from my pantry and fridge and gave them each $10 to get something after work.
I had called the office and asked if they could spend some extra time in my house saying that I wanted certain things to be more detailed then usual (even though I was just asking so they could sit and eat lunch) and the owner of the company told me that, that was not possible and that my house was estimated at an hour and thirty nine minutes and if they went over that they would NOT be paid and that I would have to pay extra for the extra time they spent in the house. After hearing all that I hung up and told the girls who were sent to clean not to bother cleaning and have lunch and I'd make them something. The next day I called and terminated the company. I know how hard it is to make ends meet and how hard you have to work to do so, I will not support a company who does not pay their employees well and expects them to keep up their high energy all day and do a good job in every single house they are sent to.
I will NEVER hire this company again to clean my house. And I hope no one else does either!
Review about: The Cleaning Authority Cleaning Service.