We have used Mygreen, LLC dba The Cleaning Authority of Naples (owners Yobayi Molina or Michael Bustamante) for several months and were happy with their cleaning services until we found out recently that our Hunter Douglas drop down shades had cuts that went right through 3 layers of the shades even damaging the film on the window that protects against the heat and sun in one case.
We had the installer of the shades who is professionally trained by Hunter Douglas to come and inspect them. Additionally they checked all the shades and found similar damages to two other shades. The cuts were consistent with the dusters if they were not in pristine condition. In addition in the Installers experience this type of damage is consistent with either a painting crew or a cleaning crew and as we have not had a painting crew in it has to be the cleaning crew.
It took several attempts for us and the installer to get a response from Michael agreeing to come and meet to assess the damage, that took place on 9/19/18.Both Michael and Yobayi showed up with all the cleaning tools they use. Yobayi immediately used a feather duster and beat the shades violently, similar to a person beating a rug hanging over a clothes line. We asked her to stop. Her reason was to illustrate that their tools could not cause such damage. There were other demonstrations by both Yobayi and Michael illustrating how none of their products could cause such damage. and the installer also . The meeting ended with Michael and Yobayi agreeing to check with The Cleaning Authority franchise whether similar claims have occurred and get back to us by 1 PM the following day, 9/20/2018. At 7:01 PM 9/20/2018 we received an email from Yobayi that they checked with others and found no evidence of such damage and therefore are not responsible and will not make a claim to their insurance company. Since we had not heard from them by 1:00 PM we called corporate and to our amazement we could only speak to the call center who could only sympathize with our situation since each company is a franchise and they have no control over them, even though poor performance could drag down the image of The Cleaning Authority
After Yobayi and Michael departed the 9/19/18 meeting Michael returned and asked if he could take a picture of Beverly Hills vehicle. I showed Michael the crease in one of the folds caused by the beating of the one shade and he just turned and walked away.
During the entire discussion Yobayi and Michael dominated the conversation and talked over attempts by the installer to speak and often interrupted her. She pointed out the cleaning tools they brought may not be in the same condition as those brought by the cleaning crews and the duster they used had a top that could be removed leaving a sharp edge.
Product or Service Mentioned: The Cleaning Authority Cleaning Service.
Reason of review: Damaged or defective.
Monetary Loss: $4484.
Preferred solution: Full refund.