The Cleaning Authority
Reviews and Complaints
Worked there
- Lack of professionalism
- Unprofessional employees
Poor Customer Service
I contracted with Cleaning Authority in November, 2018. The first cleaning was average and I assumed that they would get better with each rotation but it didn't, they only got worse.
The services promised via the contract were never fulfilled and the cleaners lack attention to detail. After my 3rd cleaning, I complained that the detailed cleaning had not been done. The owners promised that they would have the cleaners complete for the next scheduled cleaning, but it was never done. When I contacted the office to advise them of this they sided with the cleaners despite the pics I sent as evidence of missed items.
This is one of the worse cleaning services (franchises) ever and this company needs to be out of business. The cleaning prices are not in align with the services provided, and the owners lack integrity.
- Customer service and quality of services
Preferred solution: Full refund
Poor customer service and inconsistency in keeping appointments
Completed to above expectations by Angie and Ashley 5 stars for the job well done.
Charge too much
5 stars
Theft
Preferred solution: Full refund
Good people
Damage
We have used Mygreen, LLC dba The Cleaning Authority of Naples (owners Yobayi Molina or Michael Bustamante) for several months and were happy with their cleaning services until we found out recently that our Hunter Douglas drop down shades had cuts that went right through 3 layers of the shades even damaging the film on the window that protects against the heat and sun in one case.
We had the installer of the shades who is professionally trained by Hunter Douglas to come and inspect them. Additionally they checked all the shades and found similar damages to two other shades. The cuts were consistent with the dusters if they were not in pristine condition. In addition in the Installers experience this type of damage is consistent with either a painting crew or a cleaning crew and as we have not had a painting crew in it has to be the cleaning crew.
It took several attempts for us and the installer to get a response from Michael agreeing to come and meet to assess the damage, that took place on 9/19/18.Both Michael and Yobayi showed up with all the cleaning tools they use. Yobayi immediately used a feather duster and beat the shades violently, similar to a person beating a rug hanging over a clothes line. We asked her to stop. Her reason was to illustrate that their tools could not cause such damage. There were other demonstrations by both Yobayi and Michael illustrating how none of their products could cause such damage. and the installer also . The meeting ended with Michael and Yobayi agreeing to check with The Cleaning Authority franchise whether similar claims have occurred and get back to us by 1 PM the following day, 9/20/2018. At 7:01 PM 9/20/2018 we received an email from Yobayi that they checked with others and found no evidence of such damage and therefore are not responsible and will not make a claim to their insurance company. Since we had not heard from them by 1:00 PM we called corporate and to our amazement we could only speak to the call center who could only sympathize with our situation since each company is a franchise and they have no control over them, even though poor performance could drag down the image of The Cleaning Authority
After Yobayi and Michael departed the 9/19/18 meeting Michael returned and asked if he could take a picture of Beverly Hills vehicle. I showed Michael the crease in one of the folds caused by the beating of the one shade and he just turned and walked away.
During the entire discussion Yobayi and Michael dominated the conversation and talked over attempts by the installer to speak and often interrupted her. She pointed out the cleaning tools they brought may not be in the same condition as those brought by the cleaning crews and the duster they used had a top that could be removed leaving a sharp edge.
Preferred solution: Full refund
Don’t use Cleaning Athority Based in Chandler Az.
Just used first time Oct 5,2019. First deep cleaning was a absolute joke I called the same day and complained,they sent the quality control person out who did try and make things right.
However shame on me for not having checked the downstairs bath as the kitchen and family room had sent me into a spiral.
So I called again on Monday as it was after hours when I checked BR, and told them I did not want to continue cleanings in the future. Today is Wed. and just heard from Patrick the head hauncho and was told he would release me from future cleanings for a additional $112.00 I had already paid $246.00. I said charge me the 112.00 just so I can be finished with this not in anyway professional cleaning Company.
So in essence I paid more for less not once but twice just to be done.
L. Gilbert Az
Consumer beware!!!
Horrible cleaning service
The Cleaning Authority has been to my house around 6 times. Three of those times, they had to reclean my home.
They do not clean anything basically. The girls that they employ are very young and do not care or wish to be Ckeaning your house. Instead, they prefer to talk on their cell phones most of the time and graze over your furniture with a feather duster. The worst I’ve seen is when they actually cleaned the hardwood on my third floor.
However, they actually did so with Pledge so we all went flying almost breaking our necks. I have a list a mile long of what they haven’t done, unfortunately the *** of what they do right only contains a few points. This is truly robbery. They cone to your house, hardly do anything , and take your money.
The owners could care less.
They won’t be in business long with such poor service. Beware of the Cleaning Authority in Randolph New Jersey!
- Your lack of communication
- Poor quality of work
Preferred solution: I want them to understand that their workers don’t clean anything
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Verified ReviewerA few issues
Terrible in Naples Florida!
- His attitude
Preferred solution: Full refund
Worst company and services with lots of arrogant ppl
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there is a lot more cost for the owner of any business than just the workers! location rent, insurance, product, marketing...as a former business owner, people just don't realize that it costs ALOT to run a business!
It does cost a lot to run a business. But in the Cleaning Authority world, cost for employees is your least expense! Consider what they do and what they are paid, you people are making out like bandits!