I contacted the Cleaning Authority to come to my home for a review of what needed to be done and a quote. I spent a lot of time going over my home with the representative, Ryan Johnson.
He told me that he would send a quote the next day. I never received the quote. I contacted him at 9:00 a.m., and he told me that he would send it right away. By 3:00 p.m., I never received the quote.
When I finally contacted him, he made some excuse about the internet service. I asked him for the quote over the phone.
It was ridiculously high, especially since I do all of my own furniture. If I have to call numerous times to obtain a quote, which is outrageously high, I cannot even imagine what the actual service would be like.
Product or Service Mentioned: The Cleaning Authority Customer Care.
Reason of review: Poor customer service.