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Terrible experience. Very rude guy called Peter runs this company. He is always yelling at his cleaners. Pays them marginally and never picks up his phone. He will quote u a good price but then reduce the number of hours of cleaning the poor cleaners try to rush...
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1.0
#1070663
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I would never recommend this company to come into your home to clean. The employees themselves are very nice, but the office Manager and Owner are very rude to their customers. The lady over sales is a liar and will make the services sound amazing but when the time...
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#1065807
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Cleaning authority in Memphis, TN only wants to hire lazy, of the streets people! Literally will hire anybody! Including drug addicts and cleaners that will come into your home and steal from you! The owner is a joke and does not live up to his word and is just a push...
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1.0
#1024296
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The Cleaning Authority - Do not go to this place

The Cleaning Authority
#1073763
1.0
The cleaning authority in Austin, TX is horrible. They are suppose yo clean your home a certain way but they definitely take short cuts. Thats probably because they are disrespectful to their employees and they under pay them. The manager Sara there is very unprofessional.
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The Cleaning Authority - Stephanie and Carlie. Team # 6. 7-7-17

The Cleaning Authority
#1071226
Experiences with the above mentioned ladies has been great - no complaints at all - However the first team that came out in May - sucked - attitudes - did a lousy job - messed up my shower head - TEAM #6 had to do B CLEANING plus all that was not done the first time Hats off to TEAM # 6. 2514733. Maria
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The Cleaning Authority - Stay Away

The Cleaning Authority
#1048184
1.0
Coming from a former employee who referred this place to several family and friends. If you value your family and home you will stay clear of them. Besides being unprofessional the whole buisness needs to be thrown away and start again. You have been warned
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The Cleaning Authority Cleaning Service Review

The Cleaning Authority
#1005410
1.0
Staff does not speak English, so they do not understand instructions. Staff checks off cleaning list even when task has not been completed. I come home to find cobwebs, dust bunnies, and trash. Manager will not listen to concerns. Hung up on me twice. Do not hire them!
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On 2/23/17 I had a visit scheduled with the Cleaning Authority franchise for the Daytona area. They were a no show and no call. This is a visit I called twice to confirm since we are having guests this weekend. I called and left a msg during business hours on the 23rd...
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1.0
I liked
  • Company staff and franchise is insured and bonded
I didn't like
  • Communication issues
#1013282
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I was terminated as a customer via a email less than 1 business day before my next cleaning. This was because I complained about the work not being done, dead bugs on the carpet/window sills, kitchen cabinet doors with dust/dirt, garbage not taken out or left in the...
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Anonymous
Anonymous

I guess this company doesn't live up to their website's 100% satisfied policy. They did come back to re-do the work but I shouldn't have to call to complain if the said work i...

Anonymous
Anonymous

If they are as bad as you say they are, why did you keep using them and why didn't you post a complaint earlier? Come on, we didn't just fall off the turnip truck.

1.0
I didn't like
  • Different cleaners every visit
  • Unprofession management
  • Ack the key
#1004074
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The Cleaning authority has a high turn over rate with their employees so you never know if your house is going to be cleaned efficiently or poorly. I have been a customer for a few years and kept hoping for them to improve but have found customer service is declining....
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Anonymous
Sweet Pea

In many franchises, the employees are just pawns to be shifted around from team to team. Maybe some owners are good, but too many are not. They can't keep help. Do you real...

Anonymous
Anonymous

I received a flyer in the mail. After reviewing the comments on their website- I have now thrown the flyer in the trash. I am not paying for substandard service

#998376
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week-Edit This company sent people to my 92 year old mother's home and didn't do the job they were contracted to do (1.5 hours/3 cleaners but left in under an hour after standing around and not having cleaned hardly anything) and then sat in a blind spot in our...
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Anonymous
Anonymous

I read your post. The reason they were hiding in your driveway is because they didn't want to clock out until there time was up. They stayed until it was time to clock out. Th...

1.3
#986103
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We contracted for monthly service by Cleaning Authority. We both met with the franchise owner for this location. We stressed several key items as very important. Their two higher priced "deep cleanings" appeared good, with minimal issues. The following cleanings...
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2.2
#984009
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The Cleaning Authority - Initial Cleaning
The Cleaning Authority - Initial Cleaning
The Cleaning Authority - Initial Cleaning
The Cleaning Authority - Initial Cleaning
Here's the kitchen-I think the scam is on these initial cleanings which are expensive. The kitchen wasn't cleaned- nothing moved on the counters, backsplash ignored-bedroom dust ignored. Never again--just cancelled. Had hoped to not have to do it myself for...
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#977248
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They did not show up to clean our house. Actually they didn't show up to clean either of the houses they were supposed to clean yet, said they did. The only thing they did was steal the garage door opener and refuse to give it back unless we give them money for it! We...
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Anonymous
Anonymous

I hope this situation has been taken care of. I would suggest you get a new remote!

1.0
I didn't like
  • Ack the key
  • Entire experience
#975135
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