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One excuse after the next. Staff issues, hiring issues, weather. Finally scheduled me for the week of 9/11. Never showed on my scheduled date. I called them, they called back a day later. Blah, blah, blah..."can we come two Saturday's from now in the morning"? *** no!...
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#1102446
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I have used many cleaning services but this is by far the worst experience I have had with a company. The cleaning was very careless and to call it spot cleaning is far too generous! Every clean resulted in spots on my floors, debris on my kitchen counters, hair in my...
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1.0
I didn't like
  • Poor quality of cleaning
  • Customer service and quality of services
  • Poor customer service
#1099444
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I only had them once and will NEVER have them again. They were here for 1/2 hour. Turned in 1 hour 15 minutes. Cleaning not good, main gal brought young brother and 7 month pregnant daughter in law to help her. Young man spent 5 minutes cleaning main bathroom! I never...
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Anonymous
SICKOFTCA

WHY does anybody employ this company?? Constant turnover. Minimum wage. Some owners are crooked, like the guy in Exton, Pa. They find every reason in the book to take wor...

1.8
#1086084
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The Cleaning Authority - Local office doesn't return messages from Corp

The Cleaning Authority
#1087870
3.2
Details
Since my local franchise in Midland Park Nj is under new ownership, contacting them has become a hassle. Do not get returned phone calls, they receive incorrect messages because now they are using a corporate message center. Been using them for close to ten years, but the last 1 1/2 has been trying.
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The Cleaning Authority - Cleaning authority in Fredericksburg

The Cleaning Authority
#1084975
1.1
Details
do not work for the company they will cheat you out of your money/hours and you will be driving your car all over the place the works will scratch your car to pieces! The boss Larry will keep drama going in the office! He is rude to his customers and speaks bad of them and discuss their finances with the workers! Stay away from this place
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The Cleaning Authority - Do not go to this place

The Cleaning Authority
#1073763
1.0
Details
The cleaning authority in Austin, TX is horrible. They are suppose yo clean your home a certain way but they definitely take short cuts. Thats probably because they are disrespectful to their employees and they under pay them. The manager Sara there is very unprofessional.
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Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website

The Cleaning Authority - Stephanie and Carlie. Team # 6. 7-7-17

The Cleaning Authority
#1071226
Experiences with the above mentioned ladies has been great - no complaints at all - However the first team that came out in May - sucked - attitudes - did a lousy job - messed up my shower head - TEAM #6 had to do B CLEANING plus all that was not done the first time Hats off to TEAM # 6. 2514733. Maria
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Terrible experience. Very rude guy called Peter runs this company. He is always yelling at his cleaners. Pays them marginally and never picks up his phone. He will quote u a good price but then reduce the number of hours of cleaning the poor cleaners try to rush...
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1.0
#1070663
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I would never recommend this company to come into your home to clean. The employees themselves are very nice, but the office Manager and Owner are very rude to their customers. The lady over sales is a liar and will make the services sound amazing but when the time...
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#1065807
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Cleaning authority in Memphis, TN only wants to hire lazy, of the streets people! Literally will hire anybody! Including drug addicts and cleaners that will come into your home and steal from you! The owner is a joke and does not live up to his word and is just a push...
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1.0
#1024296
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On 2/23/17 I had a visit scheduled with the Cleaning Authority franchise for the Daytona area. They were a no show and no call. This is a visit I called twice to confirm since we are having guests this weekend. I called and left a msg during business hours on the 23rd...
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1.0
I liked
  • Company staff and franchise is insured and bonded
I didn't like
  • Communication issues
#1013282
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I was terminated as a customer via a email less than 1 business day before my next cleaning. This was because I complained about the work not being done, dead bugs on the carpet/window sills, kitchen cabinet doors with dust/dirt, garbage not taken out or left in the...
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Anonymous
Anonymous

I guess this company doesn't live up to their website's 100% satisfied policy. They did come back to re-do the work but I shouldn't have to call to complain if the said work i...

Anonymous
Anonymous

If they are as bad as you say they are, why did you keep using them and why didn't you post a complaint earlier? Come on, we didn't just fall off the turnip truck.

1.0
I didn't like
  • Unprofession management
  • Different cleaners every visit
  • Ack the key
#1004074
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The Cleaning authority has a high turn over rate with their employees so you never know if your house is going to be cleaned efficiently or poorly. I have been a customer for a few years and kept hoping for them to improve but have found customer service is declining....
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Anonymous
Sweet Pea

In many franchises, the employees are just pawns to be shifted around from team to team. Maybe some owners are good, but too many are not. They can't keep help. Do you real...

Anonymous
Anonymous

I received a flyer in the mail. After reviewing the comments on their website- I have now thrown the flyer in the trash. I am not paying for substandard service

#998376
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week-Edit This company sent people to my 92 year old mother's home and didn't do the job they were contracted to do (1.5 hours/3 cleaners but left in under an hour after standing around and not having cleaned hardly anything) and then sat in a blind spot in our...
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Anonymous
Anonymous

I read your post. The reason they were hiding in your driveway is because they didn't want to clock out until there time was up. They stayed until it was time to clock out. Th...

1.3
#986103
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