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1.5 Based on 59 reviews
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  • Customers like
    • Cleaning staff 3
    • Low cost 2
    • Your lack of communication 1
  • Customers don't like
    • Poor quality of work 12
    • Poor customer service 12
    • Sloppy work 10

Jack Reynolds is literally one of the worst people I've ever met in my life. He is rude, unapologetic, and downright crazy. I worked for him for a little over a month and was recently terminated two weeks before Christmas. I was never trained properly, and was always treated like complete *** by my coworkers. They would talk about me in Spanish, and I never knew what was being said. My supervisor Maggie would even do the same thing. She spoke... Read more

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I have never had maid service as good as The Cleaning Athority. They leave every room shining! I am so lucky to have found them!! Read more

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As a former customer there been times i had to cancel. Or switch days my mother is sick and at times I need to. Drop what I am doing to attended her needs well rick called me on Friday and told me he will not be sending his girls and I. Need to. Find a new cleaning company. That I was costing him money and. I was screwing up the others customers days of cleaning and that he never had a problem in 13 years with any of his customers. Yea right.... Read more

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have had many different crews in the past 2/3yrs, have requested a better job done in master bath. On fri.11/18/16 miah and jade reported to my home for scheduled cleaning. These two young ladies had never been to my home. I would like to compliment them for the BEST cleaning i have ever experienced from anyone from the cleaning authority. These two workers need to be better appreciated for their attention to detail. If there are bonuses for... Read more

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Brasleton,ga TCA has not paid me for my work,or paid for gas I had to get, the boss hasn't even returned any calls,if I had known that I would lost more money than making,wouldnt recommend these folks to clean my cat *** box! This girl has been waiting 3 weeks ,and still Nada! Hey Mary,send my *** check,or do I need to get board of labor involved! Ya'll suck!

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I had cleaning authority since my husband had taken sick with cancer, since his passing I kept there services and was very happy with them up until yesterday and today. There are some awesome cleaning teams and some that just do the bare minimum, the experience I had with the owner was very disappointing let alone humiliating Read more

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Had the second deep cleaning service from cleaning authority. We specifically put some valuables into our master bedroom drawers that were previously in plain sight before the cleaners came. Two items went missing. They stole one high-end watch from about 4 that were in there and 2 Micheal Kors bracelets that were in a drawstring bag. Filed police report...probably nothing will come of it because I don't have a camera monitoring my room to... Read more

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They are horrible. Drugs going on there everyday..Owner has pipes on his desk...managers are horrible..They talk to other about other employees about how they suck at cleaning.And they only keep them until they find better..they've had employees steal from clients many times..pot found by a manager in the owners car it was the other managers pot that the manager found in the owners car.. employees...they start drinking at 5 in coffee cups...they... Read more

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All anyone needs to know is the cleaning authority in Macomb Michigan has over 3 current police reports of stolen jewelry. My 2 carat ring was taken from the top shelf of a closet. The girls then immediately quit the company and did not show up for lie detector at Shelby Twp police. Aweful life changing experience Please do your research and always make sure to hid anything of value. Even though I always made sure my ring was hidden they... Read more

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I was initially quite impressed by The Cleaning Authority. A woman came out to look over my house, and went over what would be cleaned; I decided to go with a monthly service. A crew came out for the initial deep clean, which was really quite good. They scheduled the next cleaning, which happened last Monday. It wasn't until after they left that I found they had not cleaned the master bedroom/bathroom. I called TCA right away and left a message,... Read more

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