I've used the Cleaning Authority for almost two years. I finally got fed up and fired them after they broke the fourth item. The first issue I had with them is that they locked my dog in an upstairs bedroom the second time they cleaned. It must be said that I was all hopped up on fertility drugs at the time and didn't handle it well. So, I didn't fire them at that time. We had a good crew for awhile. Then, they broke a collecible Rafko ornament that I had to pay double it's orginal price to replace. Then, they broke a bowl, which to this day I do not understand how it happened". They knocked it off the top of a bookshelf and apparently knocked my phone off at the same time as I found it wedged behind the bookcase when I got home/.
A few weeks later I noticed that this particular bowl had broken another bowl on the table?. I knew they'd done it because there were chards of glass from the first item:. This was the last straw!. I fired them and then had to wait three weeks to get my key back?. Every time I tried to call my rep, I either got routed to the Call Center or he had his phone off:.
Their prices are extremely reasonable;. But, after factor in replacement costs of broken items, they don't seem so cheap anymore. 12904fb
A few weeks later I noticed that this particular bowl had broken another bowl on the table?. I knew they'd done it because there were chards of glass from the first item:. This was the last straw!. I fired them and then had to wait three weeks to get my key back?. Every time I tried to call my rep, I either got routed to the Call Center or he had his phone off:.
Their prices are extremely reasonable;. But, after factor in replacement costs of broken items, they don't seem so cheap anymore. 12904fb
 Comments (2) |
| 1. Written by Hayley on January 2, 2012 from nashville, tennessee, US After learning about this company on referral, I decided to try it. HUGE MISTAKE. Cleaning was sub par, maids do not speak a word of English... but have no problem gossiping about you in Spanish. They neglected a half-bath (that is included in my cleaning plan!!) for over four weeks - I actually took pictures of the BLACK TOILET that they left. Absolutely abysmal service, constant confusion, and rude office staff. I asked them to pay my balance today and never call me again. I'll be sharing my experience with people I know - terrible!! |
| 2. Written by Lisa on January 9, 2011 from nashville, tennessee, US I feel the entire company stinks. I will not get into a contract with them. So unprofessional! |
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