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The Cleaning Authority

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67 complaints

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The Cleaning Authority is a company that provides cleaning services and maid services. The company has been performing cleans since 1977. Besides its cleaning services such as an exclusive Detail Clean Rotation System, The Cleaning Authority provides a diverse range of related products. The company was rated among the best companies in customer service in Georgia.

The Cleaning Authority has numerous locations all over the country and offers moderate rates that depend on the residential area the customer live in. The company has different schedules of cleaning and can perform one time cleans, once a week, once two weeks and once a month cleans.
Please try to contact The Cleaning Authority Customer Service directly prior to posting any complaints on this site.

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The Cleaning Authority Complaints & Reviews

The Cleaning Authority Reviews

Shorttynaz
Do NOT use "The Cleaning Authority " Chandler, AZ
5.0 7230 Lee DeForest Drive, Suite 200 ColumbiaMaryland21046 1-866-827-0062, (410) 740-1900 http://www.thecleaningauthority.com/ContactUs.aspx

So we were customers of "The Cleaning Authority" in Chandler, AZ. When we first signed up for their services, we were told they would be there every 3rd Friday between 8a-10a, and...

#318379
May 14, 2012
14

Hung out...
The Cleaning Authority - The claim to clean but house is still dirty.
5.0 7230 Lee DeForest Drive, Suite 200 ColumbiaMaryland21046 1-866-827-0062, (410) 740-1900 http://www.thecleaningauthority.com/ContactUs.aspx

I've complained and answered surveys but to no avail. This company does not understand that cleaning a house is to only wipe the surfaces and to clean around things. Don't...

#317778
May 10, 2012
50

Adrianf
The Cleaning Authority - The cleaningAuthority st louis mo ,Has no reason to get upset
5.0 7230 Lee DeForest Drive, Suite 200 ColumbiaMaryland21046 1-866-827-0062, (410) 740-1900 http://www.thecleaningauthority.com/ContactUs.aspx

After many years of working for the company and trying to tell the owner that coustmers are upset because all they worry about is C.O.G Wich is what they will make after the clean...

#314538
Apr 25, 2012
143

Anonymous
The Cleaning Authority - Franchise is deceitful and bad for franchisee.
5.0 7230 Lee DeForest Drive, Suite 200 ColumbiaMaryland21046 1-866-827-0062, (410) 740-1900 http://www.thecleaningauthority.com/ContactUs.aspx

This franchise deliberately post dated a contract with a franchisee in order to avoid disclosure laws and neglected to disclose the fact that they own the company that mails the ad...

#307512
Mar 25, 2012
338

Coolbree...
Do Not Use The Cleaning Authority !!
5.0 7230 Lee DeForest Drive, Suite 200 ColumbiaMaryland21046 1-866-827-0062, (410) 740-1900 http://www.thecleaningauthority.com/ContactUs.aspx

One of their employees broke a sculpture and gave it to me in pieces and admitted she broke it when asked. Then she denied she broke it when asked by their insurance company.

#305276
Mar 16, 2012
251

MizLiz
The Cleaning Authority --isn't.
5.0 7230 Lee DeForest Drive, Suite 200 ColumbiaMaryland21046 1-866-827-0062, (410) 740-1900 http://www.thecleaningauthority.com/ContactUs.aspx

This was my first cleaning. they were going to come every other week, but this first one was limited to the kitchen, 2 1/2 bathrooms, and the linoleum floors in the kitchen, hallw...

#304642
Mar 14, 2012
469

Anonymous
Do not use The Cleaning Authority Redwood City CA
5.0 7230 Lee DeForest Drive, Suite 200 ColumbiaMaryland21046 1-866-827-0062, (410) 740-1900 http://www.thecleaningauthority.com/ContactUs.aspx

One of the owners in Redwood City, Ca evaluated our home and explained about the Initial two "detail" cleanings as wanting our home to establish their cleaning standards. She enc...

#303665
Mar 10, 2012
280

MicahsMom
The Cleaning Authority - No respect from West Chester, OH office
5.0 7230 Lee DeForest Drive, Suite 200 ColumbiaMaryland21046 1-866-827-0062, (410) 740-1900 http://www.thecleaningauthority.com/ContactUs.aspx

We did business with the West Chester TCA for over a year, including bi-weekly home cleanings and cleaning services for a home we had on the market. Towards the end of the year, th...

#302677
Mar 06, 2012
279

ROSEVILL...
The Cleaning Authority -Roseville CA
5.0 7230 Lee DeForest Drive, Suite 200 ColumbiaMaryland21046 1-866-827-0062, (410) 740-1900 http://www.thecleaningauthority.com/ContactUs.aspx

BEWARE—RINGS WERE TAKEN FROM OUR HOME, NO ACOUBNTABILTY BY OWBNERS. My wife and I left our house Thursday morning with two rings on a ring holder above our kitchen si...

#291213
Jan 23, 2012
394

RCharest
The Cleaning Authority Holland, MI
5.0 7230 Lee DeForest Drive, Suite 200 ColumbiaMaryland21046 1-866-827-0062, (410) 740-1900 http://www.thecleaningauthority.com/ContactUs.aspx

What a horrible place to work for. Ryan Sietsema is the worst boss I have ever worked for in my life. He is so cheap...he only pays his employees for the time they are in a custome...

#288010
Jan 10, 2012
437

Anonymous
The Cleaning Authority - Cleaning authority is a joke!
5.0 7230 Lee DeForest Drive, Suite 200 ColumbiaMaryland21046 1-866-827-0062, (410) 740-1900 http://www.thecleaningauthority.com/ContactUs.aspx

I worked for the cleaning authority in fenton michigan, what a joke they treat employees like crap and the pay is also crap would not recommend them for anything! The owner sherri ...

#282416
Dec 18, 2011
619

Anonymous
The Cleaning Authority is unprofessional home cleaning
5.0 7230 Lee DeForest Drive, Suite 200 ColumbiaMaryland21046 1-866-827-0062, (410) 740-1900 http://www.thecleaningauthority.com/ContactUs.aspx

Well they call themselves "professionals" but my experience with the Fort Worth, TX was nothing more than a very expensive cleaning lesson. The "teams" are hit and miss, they lack...

#281582
Dec 14, 2011
476

Sandifrus
The Cleaning Authority - Bad policy and absolulty nasty management
5.0 7230 Lee DeForest Drive, Suite 200 ColumbiaMaryland21046 1-866-827-0062, (410) 740-1900 http://www.thecleaningauthority.com/ContactUs.aspx

I have had the cleaning authority clean my home for just about a year and have been very happy with the ladies that clean. I have also had two different referals sign up for the s...

#276684
Nov 22, 2011
665

Anonymous
The Cleaning Authority - Overcharged and underserved
5.0 7230 Lee DeForest Drive, Suite 200 ColumbiaMaryland21046 1-866-827-0062, (410) 740-1900 http://www.thecleaningauthority.com/ContactUs.aspx

I had my home cleaned prior to moving in. Therefore the house was empty except for the painters (who were in one room that I asked them not to service). I had been told that due ...

#275348
Nov 16, 2011
584

Anonymous
The Cleaning Authority - Cleaning Authority in Loudoun County, VA
5.0 7230 Lee DeForest Drive, Suite 200 ColumbiaMaryland21046 1-866-827-0062, (410) 740-1900 http://www.thecleaningauthority.com/ContactUs.aspx

I used this company for almost 11 months and each month I had to call them to complain about what wasn't done based upon their checklist the would leave after each cleaning. Th...

#274334
Nov 11, 2011
228

Anonymous
The Cleaning Authority - Employee
5.0 7230 Lee DeForest Drive, Suite 200 ColumbiaMaryland21046 1-866-827-0062, (410) 740-1900 http://www.thecleaningauthority.com/ContactUs.aspx

Im an employee for the cleaning authority and i think that we try the best we can and remember that we are only human...and some clients take things over board and if your not happ...

#273539
Nov 07, 2011
222

Anonymous
The Cleaning Authority - Edmond, OK, Cleaning Authority Service is Terrible!
5.0 7230 Lee DeForest Drive, Suite 200 ColumbiaMaryland21046 1-866-827-0062, (410) 740-1900 http://www.thecleaningauthority.com/ContactUs.aspx

I would like to warn everyone in the Edmond, OK, and OKC area to NOT hire The Cleaning Authority. I was not told by Brad, the owner, that the girls only dusted as high as they cou...

#261890
Sep 14, 2011
832

Anonymous
The Cleaning Authority - UNPAID WAGES
5.0 7230 Lee DeForest Drive, Suite 200 ColumbiaMaryland21046 1-866-827-0062, (410) 740-1900 http://www.thecleaningauthority.com/ContactUs.aspx

I worked for the cleaning authority in Orlando, FL about 2 years ago. Worst job ever, worse than the job was the pay. They promised to reimburse me for time and travel, never did. ...

#260638
Sep 08, 2011
635

Anonymous
The Cleaning Authority
5.0 7230 Lee DeForest Drive, Suite 200 ColumbiaMaryland21046 1-866-827-0062, (410) 740-1900 http://www.thecleaningauthority.com/ContactUs.aspx

The Cleaning Athority-Broomfield, Colorado: the brochure lays out exactly what the company will clean for you on a rotating basis. The problem is, the cleaning crew does not follo...

#259166
Sep 01, 2011
589

2tough4u
The Cleaning Authority Romeoville IL Harrasses Workers
5.0 7230 Lee DeForest Drive, Suite 200 ColumbiaMaryland21046 1-866-827-0062, (410) 740-1900 http://www.thecleaningauthority.com/ContactUs.aspx

The owner of the Cleaning Authority in Romeoville, Illinois harrassed and made fun of my disability. I suffered a massive stroke when I was 22 years old and pregnant with my first...

#258941
Aug 31, 2011
628

LisaLouLou
The Cleaning Authority - Cleaning Authority - Little Rock GREAT company!
5.0 7230 Lee DeForest Drive, Suite 200 ColumbiaMaryland21046 1-866-827-0062, (410) 740-1900 http://www.thecleaningauthority.com/ContactUs.aspx

I've seen lots of complaints about this company on here but I have nothing but good things to say about the Little Rock, AR location. The ladies were always friendly, handled my f...

#256483
Aug 19, 2011
428

Sapphire...
The Cleaning Authority - Horrible company! Poor cleaning and argumentative staff!
5.0 7230 Lee DeForest Drive, Suite 200 ColumbiaMaryland21046 1-866-827-0062, (410) 740-1900 http://www.thecleaningauthority.com/ContactUs.aspx

I hired the Cleaning Authority, Boise,Idaho to do a thorough, one-time "Spring Clean". After a 2 hr.consultation with Connie Hernandez who is their quality assurance person, ...

#244703
Jun 22, 2011
1012

Shawn95
The Cleaning Authority is a rip off.
5.0 7230 Lee DeForest Drive, Suite 200 ColumbiaMaryland21046 1-866-827-0062, (410) 740-1900 http://www.thecleaningauthority.com/ContactUs.aspx

I had the cleaning authority for awhile and they did a fairly good job cleaning. But then my mom left for Colorado and I needed the house cleaned every 2 weeks. Long story short, m...

#244419
Jun 20, 2011
823

Natserbu
The Cleaning Authority of Parkville did *not* deliver "deep cleaning" as promised. Lousy job!
5.0 7230 Lee DeForest Drive, Suite 200 ColumbiaMaryland21046 1-866-827-0062, (410) 740-1900 http://www.thecleaningauthority.com/ContactUs.aspx

The Cleaning Authority of Parkville, MD you can basically repeat all the other complaints above. Did not live up to promise, did not complete checklist, even though "inspector" ca...

#244062
Jun 18, 2011
840

Winknatu...
The Cleaning Authority - Do not use cleaning authority in lake orion mi
5.0 7230 Lee DeForest Drive, Suite 200 ColumbiaMaryland21046 1-866-827-0062, (410) 740-1900 http://www.thecleaningauthority.com/ContactUs.aspx

I use the Cleaning Authority in Lake Orion to clean my home,you first have to pay $89 for detail cleaning (hahaha) from two weeks and then regular cleaning price after, Well I don'...

#229267
Mar 28, 2011
395

Trefny
The Cleaning Authority - Cleaning Authority: Stolen Jewelry
5.0 7230 Lee DeForest Drive, Suite 200 ColumbiaMaryland21046 1-866-827-0062, (410) 740-1900 http://www.thecleaningauthority.com/ContactUs.aspx

Approximately 9 months ago I noticed one of my rings was missing. When the cleaning team arrived for the scheduled visit, I asked the team leader did she see my ring. She claimed t...

#228964
Mar 26, 2011
530

Anonymous
The Cleaning Authority - Cleaning authority is the worst!!!
5.0 7230 Lee DeForest Drive, Suite 200 ColumbiaMaryland21046 1-866-827-0062, (410) 740-1900 http://www.thecleaningauthority.com/ContactUs.aspx

I was completely happy with Merry Maids cleaning service in Charlotte, NC but foolishly decided to try a different company ... what a mistake!Cleaning Authority had con...

#227873
Mar 21, 2011
321

Kellybrh
Do Not work for The Cleaning Authority in north pittsburgh
5.0 7230 Lee DeForest Drive, Suite 200 ColumbiaMaryland21046 1-866-827-0062, (410) 740-1900 http://www.thecleaningauthority.com/ContactUs.aspx

Working for the cleaning authority in north pittsburgh pa is a joke. They favor the young girls that just come in and treat the experienced older like crap. If you are a good clea...

#223228
Feb 23, 2011
1088

Chump
The Cleaning Authority - Thought it needed an answer instead of wondering any longer
5.0 7230 Lee DeForest Drive, Suite 200 ColumbiaMaryland21046 1-866-827-0062, (410) 740-1900 http://www.thecleaningauthority.com/ContactUs.aspx

I have seen this ad for cleaners every week for over a year now and i live in mesa arizona and had been wondering why they were always looking to hire though the ad says good money...

#212684
Dec 22, 2010
1109

Anonymous
The Cleaning Authority - CLEANING AUTHORITY IS A JOKE
5.0 7230 Lee DeForest Drive, Suite 200 ColumbiaMaryland21046 1-866-827-0062, (410) 740-1900 http://www.thecleaningauthority.com/ContactUs.aspx

CLEANING AUTHORITY IS A JOKE! I was never called back because they considered my hardwood floor a liability. Do you know how many people in this country have hardwood floor...

#206803
Nov 11, 2010
308
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