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1.4 Based on 52 reviews
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  • Customers like
    • Cleaning staff 3
    • Low cost 2
    • Quality of cleaning 1
  • Customers don't like
    • Poor quality of work 12
    • Poor customer service 12
    • Sloppy work 10

Horrible service ...4 hours of cleaning at $140 and missed major items such as shower / missed dusting some major furniture ..mopped entire house with same dirty water ...what a scam !!!!

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They should be jailed as thieves. Awful service awful management. Horrendous!!!

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I used the cleaning authority in Leesburg, VA. I had been using them for several years because they were the cheapest cleaning company around. The last three cleans I had with them, I realized they had started charging me $10 dollars more for every clean and not cleaning all the areas they were supposed to be. When I contacted Janel and asked her, she said she could not refund the money. I made the payment and told her I no longer wanted my... Read more

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What is wrong with the management? I contracted them to clean much of my home, the first two cleanings were priced high (but, that's okay as they had to clean everything fully). However, after the cleaning, I had to call them back to re-clean. Even the owner/management (Karen Chandler) came to my home. It was explained to me that they don't clean anything over their head-height (they are not allowed to step on a small ladder or step-stool) They... Read more

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We were assured that the employees did great cleaning and were reliable, but this was certainly not our experience. Thank goodness I didn't sign up for a year contract because aside from one person, the cleaning was very poor quality. Every time I sent an e-mail or called because something on their list was not completed. And even worse is that when I cancelled their service and asked how to get my key back, they never responded. So I called... Read more

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The 2d or 3rd week of June, Cleaning Authority scheduled an appointment for a cleaning estimate at 10 a.m. June 21, 2016. At 9:25 a.m. the morning of the appointment, their office called to cancel the appointment because the owner, Catherine, had a meeting at 10 a.m. with several companies in the area. I volunteer on Thursday afternoons, which was the next available appointment time, June 23; I was unable to accommodate this company; the next... Read more

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They cleaned my house for about 2x month for six months. They did a poor job at the details. I could go on. But the final straw was losing my dog. They left knowing he was missing too. Can't get the owner to call me back. And after j left a message to NOT cash my check for the cleaning in which they lost my dog, they cashed it anyway. Possibly the worst company I've encountered. Look elsewhere if you want a clean house. Look elsewhere if you... Read more

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This company came and did the initial 1st clean this week. After the women left, I went around checking how they did.I saw no difference then before they arrived. Several areas in several rooms not dusted, baseboards and window sills not cleaned. For almost $150. for this cleaning, definitely not worth it. And three women did it in 1 hour. To say the least, there brochures are very misleading. I wish I had checked reviews before hiring them. I... Read more

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I contacted the Cleaning Authority to come to my home for a review of what needed to be done and a quote. I spent a lot of time going over my home with the representative, Ryan Johnson. He told me that he would send a quote the next day. I never received the quote. I contacted him at 9:00 a.m., and he told me that he would send it right away. By 3:00 p.m., I never received the quote. When I finally contacted him, he made some excuse about the... Read more

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This place is a joke, they did not show up on multiple occasions, they never clean well or complete the so-called check sheets. We should have cancelled the device after the first incident but we felt for them because we too are self employed with a small business. From the very beginning they did not show up for the initial estimate and when we called in they said we had cancelled the appointment. This was a lie because we took the morning... Read more

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